At Proliance Surgeons, Bellingham Surgery Center and Surgery Center at Valley our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. 

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Position Summary

The Senior IT Application Analyst focuses on support of our care center applications.  They will exercise full use of application standard principles, theories and concepts related to technical discipline and provide solutions to a variety of moderate to complex problems. This individual will participate and lead activities relative to required applications with new Care Centers joining Proliance.

Establish and implement new or revised system requirements or procedures.  Analyze user requirements, develop and implement systems for moderately complex processes and initiate corrective action as needed to stay on schedule.  Provide daily support of applications, training of care center staff in existing and new clinical/business applications, support workflow analysis, improvement of efficacy within application and creation of technical and training documentation.

Key Duties and Responsibilities

The key duties and responsibilities of the IT Senior Application Analyst include, but are not limited to:

• Application expert leading projects, systems implementations, and upgrades, including the planning, testing, coordination and tracking of project tasks and outcomes.
• Work with customers, user groups, and vendors to gather business requirements; provide gap analysis and technical solutions for the business needs.
• Responsible for the technical and operational installation of systems within ASC/care centers, ensure systems and workflows meet the customer’s needs.  
• Analyze and support application events related to merger/affiliation/onboarding and domain migrations events.
• Develop and recommend technical support and software management standards, policies, processes, and strategies.
• Develop, design, implement, and evaluate test plans to be used in testing application functionality in support of patches, upgrades, infrastructure and/or desktop configuration changes of multifaceted applications.
• Develop and maintain application technical support documentation.
• Develop and maintain end user application documentation.
• Lead problem management and troubleshooting teams on major system issues.
• Proactively evaluate and make recommendations of emerging technology and standards within the industry in support of our ASC’s goals and objectives.
• Use in-depth information and analysis to provide leadership advice and counsel on a variety of business issues which are often highly technical and complex in nature.
• Collaborate with internal technical teams in support of the application and customer needs. 
• Respond to and resolve reported incidents according to customer support service level agreements.
• Perform rotational on-call support duties.

Perform other duties as assigned.

Education/Experience

• BA/BS in Business or Computer Science or related field or equivalent experience.
• Minimum of ten (10) years’ experience with healthcare/IT Support or clinical systems.
• 5 or more years with ambulatory healthcare preferred. 
• Experience supporting Orthopedics, ENT and Ambulatory Surgery Centers a preferred.
• Experienced with Citrix environments.
• NextGen EHR and Practice Management or Amkai experience a plus. 
• ITIL certifications a plus.

Knowledge, Skills and Abilities

• Knowledgeable of application architecture.
• Knowledgeable of database configurations, queries and elements. 
• Working knowledge of Information System principles:  requirements definition, analysis, design, systems integration, development, and execution of test plans.
• Application expert leading projects, systems implementations, and upgrades, including the planning, testing, coordination and tracking of project tasks and outcomes
• Must have ability to exercise independent judgment in planning, organizing, and performing systems analyst tasks. 
• Ability to communicate technical issues to non-technical individuals.
• Excellent ability to build and maintain interpersonal relationships.
• Ability to effectively work with management, staff, physicians and vendors.
• Accept change in a positive and professional manner.
• Knowledgeable in Meaningful Use and ICD10.
• Understanding of Interfaces/ HL7.
• Ability to support multiple system platforms.
• Experience with training super users and end users.
• Written abilities in technical and support documentation.
• SQL DBA understanding.
• Knowledgeable of HIPAA privacy and security laws.
• Valid WA driver’s license, insurance and dependable vehicle.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.