At Proliance Surgeons, Bellingham Surgery Center and Surgery Center at Valley our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. 

Be Part of Who We Are!

Proliance Hand, Wrist and Elbow Physicians is a practice of four board-certified hand specialists and six certified hand therapists. We specialize in caring for adults and children with injuries or disorders of the hands and upper extremities. Our practice is located in Bellevue and Kirkland and we have satellite locations in Issaquah and Redmond. We pride ourselves in educating and assisting patients in their healing process and creating a safe and inviting environment for our patients and staff.

Position Summary

The Patient Care Coordinator represents the face of Proliance Surgeons and the first impression for our patients and their loved ones.  The Patient Care Coordinator acts as a liaison to the patient.  This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and preparing medical records.

Schedule

Monday-Friday, 7:30am-4:30pm

After 90 days, you have the option of keeping a shift of Mon-Fri 8 hour shifts or a change to four 10 hour shifts. (Your day off rotates so every patient coordinator gets one Friday off a month!)

Key Duties and Responsibilities

The key duties and responsibilities of the Patient Access Representative include, but are not limited to:

• Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments
• Acquiring and verifying patient identity, financial, demographic and insurance information.
• Directing patient to review NPPR/ HIPAA information.
• Obtaining patient/responsible party signatures.
• Acting as a resource for care center visitors and physicians.
• Answering multiple phone lines and screening calls as necessary. Relay information in accurate, concise manner
• Maintaining patient privacy per HIPAA regulations.
• Collecting, entering, and updating all patient information; prepare patients medical records
• Obtaining all pertinent patient information from the referring physician’s office, if applicable
• Communicating effectively and professionally with patients, visitors, physicians, and practices
• Demonstrating an understanding of medical terminology
• Completing duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook

Education/Experience

• High School diploma required
• Clerical experience, preferably in a healthcare environment

Knowledge, Skills and Abilities

• Knowledge of medical terminology
• Attention to detail and accuracy
• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy and completion
• Ability to manage multiple factors for the best result.
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Ability to prepare records in accordance with detailed instructions
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.