General Accountability

As a Repair Technician specializing in RMA service and repair, you will be a hands-on expert responsible for the troubleshooting, repair, calibration, and maintenance of our medical devices that have been returned from the field. Repair product within a controlled, quality-focused environment, ensuring every repaired device meets stringent functional specifications, quality standards, and is safe for clinical use.

Duties and Responsibilities

• Contribute to a positive work culture and foster a high-performance team environment;
• Communicating pertinent information regarding timelines, goals, or objectives;
• Perform hands-on mechanical, electrical, and/or software troubleshooting of returned medical devices down to the component or sub-assembly level;
• Accurately document all service activities within the QMS and service management software. Ensure all DHRs are complete, accurate, and comply with GDP;
• Execute functional testing, calibration procedures, and final verification tests on repaired units using specialized test equipment and fixtures to ensure performance matches original manufacturing specifications;
• Support the Corrective and Preventive Action (CAPA) process based on identified field failure trends. Collaborate with R&D and Manufacturing Engineers to implement robust, systemic fixes and prevent recurrence;
• Support Complaint Handling to ensure timely failure investigations are linked to customer complaints, providing technical insights for regulatory reporting;
• Strictly adhere to established work instructions, quality procedures, and safety protocols relevant to a regulated medical device environment. Understand and follow the requirements of ISO 13485;
• Manage spare parts inventory within the service depot, performing cycle counts and requesting replenishment to ensure efficient repair turnaround times;
• Maintain control of equipment requiring calibration and preventive maintenance. Support preventive maintenance work with manufacturing engineers;
• Actively support quality control and continuous improvement through participation in engineering changes and other improvement programs;
• Support Lean activities and initiatives;
• Support EHS activities and initiatives;
• Perform other duties/special projects as assigned.

Education

• Post-Secondary diploma required.
• University or college degree in a technical area such as Mechanical/ Electronics/ Electro-Mechanical Technology or Engineering with Mechanical/ Electronics background preferred.

Key Attributes

• 2-5 years of manufacturing experience in a regulated environment (ISO 9001) performing intricate (high dexterity) manufacturing, preferably in the medical device industry (ISO 13485);
• Exposure to test equipment such as hi-pot, current leakage tester, and pressure leak tester;
• Ability to use common shop tools;
• IPC Soldering Certification preferred;
• Exposure to use of common mechanical measuring equipment;
• Logical thinking with creative problem-solving ability;
• Detail-orientated, highly motivated, patient and diligent;
• Able to work well in teams and independently;
• Experience working with MR compatible devices and therapeutic ultrasound devices is an asset;
• Knowledge of good manufacturing practices.

We thank you for your interest in Profound Medical. Please note only candidates that are short-listed will be contacted.

The expected base pay range for this role is $24 - $30 CAD per hour. Actual compensation will be determined based on experience, qualifications, and job-related factors. 

We strive to promote diversity and equal opportunity in the workplace and encourage applications from all qualified individuals, including those with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require.