On a typical day, you will … 

• Own and execute a diverse book of business primarily focused on SMB renewals, with the added responsibility of managing select Enterprise accounts
• Actively engage with key decision-makers to identify customer requirements and lead negotiation with the customer, overcoming objections to renewal
• Develop and optimize email sequences to engage customers at scale, allowing you to identify risk and uncover opportunities within a high-volume portfolio
• Use data and an understanding to craft narratives that communicate how Productboard is impacting the customer’s business
• Proactively identify at-risk customers and develop prescriptive "plays" to mitigate against potential churn
• Communicate clearly in our systems, and work closely with your Product Success partners to mitigate risk and Account Executives to identify and hand off upsell/cross-sell opportunities
• Discover and identify upsell/cross-sell opportunities at renewal to maximize customer growth, working collaboratively with your Account Executive partner in the process
• Drive operational efficiencies with new processes and scalable systems to engage hundreds of renewals in an effective manner
• Maintain and report an accurate rolling 90-day forecast of renewals
• Keep up to date records of renewals and create renewal contracts
• Collaborate with Finance, Support, Legal around renewal logistics and bringing a customer to successful renewal

About you:

• 2-3 years of experience in SaaS renewals management (or equivalent commercial experience)
• Experience with forecasting and owning a commercial renewal or quota based target
• Deep experience in discovery, contract negotiation, and closing mechanics, specifically within a high-volume SMB environment and an eagerness (or existing ability) to lead Enterprise-level deals
• Proficient in Salesforce and comfortable using tools like Gong to analyze and sharpen your strategy
• Lead with a “value-first” approach to working with customers crafting clear, value-centered narratives that align platform capabilities with business outcomes
• Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
• Operationally minded and enjoy refining workflows to make the renewal engine more efficient
• Experience working within an AI-driven SaaS environment or a strong foundational understanding of how AI tools drive business value is a plus

Our benefits include

• Stock options
• MacBook + 34″ monitor
• Budget for online courses, books, and conferences
• 5 weeks of vacation + 9 sick days
• 1 Volunteer Day per year for you to help causes close to your heart 
• Free snacks, drinks, and yummy catered lunches every day 
• Soulmio mental health program
• MultiSport card to access sports facilities
• Team events, such as happy hours, off-sites, and retreats
• Flexible working hours and home office
• Parental benefits
• Language lessons and Hone educational platform
• Carrot Fertility Program
• Comprehensive Health Insurance
• Pension Contribution
• Illness Protection
• Death in Service Benefit