Sample Solutions Lead

Job Description:

Strategic Imperative: 

The Sample Solutions Lead is critical to ensuring complex, high-risk market research projects are delivered with precision, speed, and confidence—protecting client trust while enabling repeatable, scalable execution for the business. This role owns end-to-end delivery across the full project lifecycle, translating challenging methodologies (e.g., IHUTs, advanced targeting, geofencing, receipt capture, multi-market studies) into high-quality outcomes that meet timelines, budgets, and client expectations. As a technical and operational leader, the position strengthens the broader Sample Solutions function by mentoring project teams, improving delivery processes, and providing expert problem-solving support across project types. Through proactive client communication and relationship management, the role helps retain and grow accounts by guiding stakeholders through risks, trade offs, and scope changes with professionalism and clarity. This position also safeguards revenue integrity by forecasting accurately, ensuring timely invoicing, and tracking key project performance metrics. Success in the role directly shows up in stronger client satisfaction, reduced delivery risk, improved operational consistency, and higher team capability.

Prodege:

A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and strategic acquisitions of Pollfish, BitBurst & AdGate Media in 2022, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.

As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!

Primary Objectives:

• End-to-End Project Management of high complexity projects

• Technical and Operational Leadership within Sample Solutions

• High Quality client Service, communication & Relationship Management

• High Quality and Timely delivery of assigned projects

• Revenue & Financial Management

• Risk Management & Issue Resolution

• Vendor & Partner Coordination

• Product & Process Knowledge

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)

•  End-to-End Project Management of high complexity projects

  •  Responsible for managing market research projects of high complexity (e.g., IHUTs, advanced targeting, geofencing, receipt capture, multi-market studies, innovative methodologies)

  • Execute projects through all phases:

    • Leading Kick-Off Calls with Clients

    • Developing sample & quota designs

    • Survey/Screener Testing

    • Sampling/fieldwork delivery

    • Quality Assurance

    • Fieldwork launch and data checks

    • Fieldwork monitoring

    • Fieldwork close

    • Reconciliations/Respondent honorarium

    • Invoicing

    • Project debriefs

  • Handle complex project types (e.g., IHUTs, geofencing, receipt capture) with deep understanding of panel behavior. 

• Technical and Operational Leadership within Sample Solutions

  • Leverage their deep understanding of Client Services and project delivery and work closely with their manager to refine existing processes

  • Guides Project Managers and Senior Project Managers informally or formally, coach underperformers

  • Provides technical guidance to other members of the team wherever possible

• Client Service & Relationship Management

  • Serve as the primary day-to-day client contact for assigned projects

  • Build strong, professional, collaborative relationships with clients.

  • Provide regular updates, address concerns, and offer guidance throughout the project.

  • Support both new and existing account relationships to encourage retention and repeat business.

• Quality and Timeliness of Delivery

  • Maintain high-quality standards across all deliverables.

  • Ensure project delivery is on time and within budget.

  • Exemplify flexibility and calm under pressure; manage conflicting priorities and scope changes effectively.

• Revenue & Financial Management

  • Provide consistent, accurate revenue forecasting.

  • Ensure timely invoicing for all assigned projects.

  • Track and report project metrics: value, field times, incidence, completion rates.

• Risk Management & Issue Resolution

  • Proactively identify and address project risks and scope changes timely.

  • Escalate concerns as needed and communicate effectively with stakeholders and clients.

• Vendor & Partner Coordination

  • Coordinate and manage third-party vendors and outsourcing partners to meet client needs.

• Product & Process Knowledge

  • Develop a strong understanding of the company’s product portfolio.

  • Use knowledge to support service delivery and problem-solving

What does SUCCESS look like?

A successful Sample Solutions Lead is recognized as a go-to expert for complex projects and problem- solving. They consistently deliver high-risk work successfully, elevate the confidence and capability of the broader team, and improve overall delivery quality through mentorship and thought leadership. They build and maintain strong client relationships by providing proactive communication, expert guidance, and exceptional service throughout the project lifecycle. Their deep understanding of project management best practices allows them to anticipate challenges, manage risk, and drive continuous improvement in delivery and process. They demonstrate ownership over financial accuracy by forecasting revenue, ensuring timely invoicing, and reporting key performance metrics. As a collaborative team player, they manage third-party vendors effectively and mentor junior team members, setting a strong example of professionalism and adaptability. Their performance is marked by operational excellence, client satisfaction, and a commitment to innovation and team development.

The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses) 

• Bachelor’s degree or equivalent work experience

• Seven or more (7+) years of relevant project management experience, ideally within the market research field

• Understanding of market research and primary research methodologies

• Experience in customer service or client service-type roles is strongly preferred

• The candidate must have exceptional written and verbal communication skills.

•  The candidate must be self-motivated with exceptional time management, organizational skills, and attention to detail.

• The candidate must have the ability to manage multiple qualitative & quantitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

• The candidate must have well-developed analytical and problem-solving skills.

• Knowledge of project management tools and concepts and can be a quick learner of new technologies/software

• The candidate must have the ability to work autonomously and in a team environment to successfully meet study-specific and departmental objectives

• Working knowledge of Microsoft Office Suite and Google Suite products

The Nice to Haves: (preferred additional skills, education, experience, certifications, licenses) 

• Experience in working in a 24x7 environment requiring weekend and after hours coverage

• MBA in Marketing or related fields

• Flexibility to work in different time zones and shifts