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Fleet Support Services Manager
full-timeClear Lake

Summary

Location

Clear Lake

Type

full-time

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About this role

Fleet Support Services Manager

At Pritchard Companies, we’ve been family-owned and operated for five generations. Through our All Four division, we provide comprehensive fleet and leasing solutions to customers nationwide. We’re passionate about delivering reliable transportation services, building lasting partnerships, and investing in our people. As we continue to expand, we’re seeking a Fleet Support Services Manager who thrives in a dynamic environment, values teamwork, and is driven to make an impact.

Job Summary

The Fleet Support Services Manager is responsible for overseeing certain support operations of our All Four Fleet Management Company, ensuring operational excellence, compliance, and efficiency, as well as acting as the internal “voice of the customer” to ensure the highest quality customer experience. This role bridges strategy and execution by managing costs, overseeing staff, enforcing process and compliance, and driving continuous improvement. The Fleet Support Services Manager partners closely with Operations Coordinators and cross-functional teams to keep our fleets running smoothly and customers satisfied.

Reporting Structure

Reports to Director of Fleet Operations

Responsibilities

  • Lead, train, and supervise support services team; assign workloads and ensure accuracy and productivity.
  • Oversee day-to-day workflow while fostering accountability and a collaborative culture.
  • Conduct performance evaluations, coach team members, and manage disciplinary actions in alignment with company policy.
  • Establish best practices, document processes, and periodically evaluate and revise to achieve best business and customer outcomes.
  • Partner with vendors, service providers, and internal stakeholders to ensure high-quality fleet services.
  • Assist in development and management departmental budgets.
  • Monitor KPIs, generate performance reports, and present insights to senior leadership.
  • Drive cost-control measures and operational efficiencies that align with company growth goals.
  • Ensure compliance with DOT, OSHA, and other federal, state, and local regulations.
  • Maintain accurate fleet records, licensing, and regulatory documentation.
  • Leverage technology solutions such as telematics and fleet tracking systems.
  • Collaborate with leasing and sales teams to align fleet availability with customer demand.
  • Identify and apply industry best practices to strengthen operations and customer service.
  • Additional duties as assigned

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Qualifications

  • High School diploma or GED equivalent required
  • Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred 
  • Minimum 5 years’ experience in fleet or related support operations, with at least 2 years in a supervisory role.
  • Knowledge of fleet operations, tax, title, and licensing processes, logistics, and compliance regulations.
  • Valid driver’s license with a clean driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other facts

Tech stack
Fleet Operations,Compliance,Team Leadership,Performance Evaluation,Budget Management,Cost Control,Customer Service,Process Improvement,Logistics,Regulatory Documentation,Telematics,Collaboration,KPI Monitoring,Training,Vendor Management,Technology Solutions

About Pritchard Auto Company

PNI, Inc. is a 5th generation family-owned business headquartered in Iowa since 1913.

Pritchard Family Auto Stores seven dealerships provide quality customer service to those looking to purchase new and previously owned vehicles and top tier parts and service. We represent all domestic franchises.

Pritchard Family Auto Commercial Sales offers rebates, warranties and financing on new and used trucks and other heavy-duty vehicles. We stock Ford, Dodge and GM commercial vehicles.

Team size: 51-200 employees
LinkedIn: Visit
Industry: Automotive
Founding Year: 1913

What you'll do

  • The Fleet Support Services Manager oversees support operations, ensuring operational excellence and compliance while acting as the internal voice of the customer. This role involves managing costs, staff, and driving continuous improvement in fleet services.

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Frequently Asked Questions

What does a Fleet Support Services Manager do at Pritchard Auto Company?

As a Fleet Support Services Manager at Pritchard Auto Company, you will: the Fleet Support Services Manager oversees support operations, ensuring operational excellence and compliance while acting as the internal voice of the customer. This role involves managing costs, staff, and driving continuous improvement in fleet services..

Why join Pritchard Auto Company as a Fleet Support Services Manager?

Pritchard Auto Company is a leading Automotive company.

Is the Fleet Support Services Manager position at Pritchard Auto Company remote?

The Fleet Support Services Manager position at Pritchard Auto Company is based in Clear Lake, Iowa, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Fleet Support Services Manager position at Pritchard Auto Company?

You can apply for the Fleet Support Services Manager position at Pritchard Auto Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Pritchard Auto Company on their website.