Senior Product Manager

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines

payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Senior Product Manager plays a critical role in shaping and delivering high-impact payments products that power Priority’s platform and customer experiences. This role owns complex product initiatives end-to-end, blending deep customer insight, business strategy, and strong technical acumen to deliver scalable, compliant, and reliable solutions.

You will lead product discovery through delivery, working closely with engineering, design, operations, and go-to-market partners to solve ambiguous problems and translate them into clear, actionable outcomes. This is an opportunity to build world-class payments capabilities while driving meaningful business and customer impact.

Responsibilities:

• Champions the voice of the customer by developing a deep understanding of customer workflows, pain points, and jobs-to-be-done within payments and financial operations.

• Anticipates friction across the customer journey and proactively designs solutions that improve experience while delivering measurable business value.

• Gathers insights from customers, data, and internal stakeholders to identify opportunities and shape a product roadmap aligned to product vision and business strategy.

• Contributes to defining and evolving product vision, applying a culture of experimentation, measurement, and learning to validate opportunities and demonstrate impact.

• Leads complex, cross-functional product initiatives from concept through launch, balancing speed, quality, and innovation.

• Translates insights into clear, prioritized requirements and product artifacts, validating assumptions with data and maximizing outcomes.

• Partners closely with engineering to break down work, evaluate trade-offs, manage dependencies, and optimize delivery cadence using agile methodologies.

• Collaborates with design, technical writers, QA, and global teams to define solutions, plan releases, and deliver products predictably.

• Provides clear communication and progress visibility to leaders and stakeholders, aligning teams around shared goals and outcomes.

• Engages directly with customers, operations, and go-to-market partners to ensure solutions are viable, usable, compliant, and ready for adoption.

• Owns the product lifecycle across multiple domains, from discovery and UX through roadmap management, launch planning, and post-release iteration.

• Upholds and continuously improves SDLC, operational, compliance, and audit processes.

• Mentors and supports product management teammates, contributing to stronger practices, skills, and execution quality across the team.

What Success Looks Like:

• Product initiatives are delivered with strong ownership, quality, and consistency, meeting customer and business objectives.

• Stakeholders trust this role to provide clear direction, sound judgment, and effective execution across complex product areas.

• Cross-functional teams experience improved alignment, fewer bottlenecks, and predictable delivery outcomes.

• Customer friction is reduced through thoughtful product design and proactive problem-solving.

• Decisions are increasingly data-informed, resulting in better prioritization and measurable impact.

• This role is viewed as a trusted partner who balances day-to-day execution with long-term product and platform evolution.

Candidate Requirements:

Required

• 10+ years of experience in product management, with strong exposure to payments, merchant acquiring, credit card processing, or related financial systems.

• Experience building and delivering SaaS products, web applications, transactional systems, databases, and REST APIs.

• Working knowledge of onboarding flows, device configuration, business operations, cross-sell mechanics, and adjacent payments ecosystems.

• Proven track record of delivering software products using agile/scrum methodologies.

• Experience working with global, distributed teams.

• Proficiency with Jira, Confluence, and standard productivity tools; familiarity with Figma, Lucidchart, or similar tools is a plus.

• Strong understanding of payments concepts including processing, pricing, reconciliation, and regulatory/compliance considerations.

• Excellent written and verbal communication skills, with comfort presenting to senior leaders and customers.

• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and drive creative, data-informed solutions.

• Highly organized, able to manage multiple priorities, and motivated by helping customers, teams, and the business succeed.

Preferred

• 12+ years of experience in payments, banking, or related financial technology domains.

• Degree in Engineering, Computer Applications, Business, or a related field.

• Experience applying or integrating artificial intelligence technologies within product workflows.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $115k-$150k

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.