Implementation Manager

Job Title: Implementation Manager

Reports to: Director, Strategic Accounts, Acquring

Department: Customer Success

Location: Alpharetta, GA

Grade:  17

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As an experienced Implementation Manager you will lead the onboarding of enterprise clients from contract to go-live. In this role, you’ll ensure all boarding documents, configurations, and integrations are completed accurately and on time.

The ideal candidate is detail-oriented, highly organized, and skilled at cross-functional communication. You’ll act as the central liaison between the client, sales, risk, underwriting, technical, and operations teams to ensure all boarding docs are completed correctly.

Responsibilities: 

• Own and manage the implementation and onboarding process for new enterprise merchants and partners.
  
  
• Coordinate and track the completion of all boarding and underwriting documentation, ensuring accuracy and compliance.
  
  
• Serve as the primary point of contact for enterprise clients during the onboarding, document completion process, providing updates, timelines, and guidance.
  
  
• Partner with Sales, Underwriting, Risk, Product, and Operations to ensure all internal teams have the information and materials they need for activation.
  
  
• Work with integration and technical teams to ensure API credentials, gateway configurations, terminals, and payment setups are tested and functional.
  
  
• Develop and maintain implementation project plans, timelines, and client status reports.
  
  
• Identify and resolve issues that may delay merchant activation or funding.
  
  
• Support internal process improvements for faster and more efficient enterprise client onboarding.
  
  
• Conduct post-implementation reviews to ensure smooth handoff to Account Management or Customer Success.

What Success Looks Like:

• Enterprise clients are fully boarded, tested, and live on schedule.
• All internal teams receive complete, accurate documentation before go-live.
• Onboarding processes run efficiently, with minimal escalations or errors.
• Clients report high satisfaction with the implementation experience.

Candidate Requirements:

• 3–5+ years of experience in payments, fintech, merchant acquiring, or financial services implementation or onboarding.
• Strong knowledge of merchant setup processes, including MIDs, underwriting documentation, and gateway configuration.
• Familiarity with card-present and card-not-present environments, PayFac models, and ISO/acquirer structures.
• Excellent project management skills — able to manage multiple enterprise implementations simultaneously.
• Strong communication and relationship-building skills with both clients and internal teams.
• Proficiency with tools such as Salesforce, JIRA, Smartsheet, or other CRM/project platforms.
• Bachelor’s degree in business, finance, or a related field (or equivalent work experience).

Preferred Requirements:

• Experience coordinating with acquiring banks, processors, or payment gateways.
• Understanding of PCI compliance, ACH, and settlement workflows.
• Prior experience working with large enterprise merchants or software platforms integrating payments.
• Ability to document and refine onboarding workflows for scale.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $87,500 - $99,194
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

 Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.