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Customer Service Representative (Onsite)
full-time•Philadelphia
About this role
Everyone loves t-shirts! At Rushordertees.com, we’re in the business of bringing creative, custom t-shirts to life. Rushordertees.com is the fastest custom apparel company in the industry, and we are recruiting the best and brightest to join our fast paced, high energy team!
We are currently looking for candidates to join our Sales team as a Customer Service Representative. We are one team with one mission, assisting our customers by phone, email and chat to ensure we deliver high quality, custom products with the fastest turnaround times.
Responsibilities:
- Help both casual and tech savvy customers in navigating our website, creating and modifying custom designs, and assisting with accurate order processing.
- Create competitive, custom quotes for customer order requests.
- Act as point of contact between our customers and the company’s individual departments, ensuring customer satisfaction and timely delivery.
- Complete time sensitive customer follow-ups to ensure fulfillment of potential sales and customer service needs.
The ideal candidate is driven, detail oriented, with a strong desire to provide customer solutions using knowledge of our business. Creativity and passion is a must, along with a desire to always lend a helping hand to customers and co-workers.
To thrive in this role, you’ll need to be a quick learner, a confident salesperson, and an empathetic customer service agent with a love for our fast and creative spirit. If this sounds like you, we’d love to chat. Be sure to tell us about your favorite t-shirt when you apply!
Job Requirements:
- Sales experience a plus
- True Computer Proficiency - you’re a rockstar using a computer and navigating between systems
- Knowledge of Salesforce or CRM experience a plus
- Typing Speed 60+ WPM (https://10fastfingers.com/typing-test/english)
- High attention to detail, organization, and multi tasking skills
- Ability to problem solve and think outside the box
- Ability to work within a fast-paced team environment
- Previous experience with custom manufacturing is preferred, but not required
Full Benefits Package:
- On-site food market
- Casual dress
- Regular company-wide events (food truck Fridays, happy hours, holiday parties…)
- Paid time off
- Health | Dental | Vision Insurance
- 401K with company match
- No cost Life Insurance to all employees
- Employee discount on our apparel
What you'll do
- The Customer Service Representative will assist customers by phone, email, and chat, ensuring high-quality custom products and fast turnaround times. They will also create custom quotes, act as a point of contact between customers and departments, and complete follow-ups for sales and service needs.
About Printfly
RushOrderTees is a nationwide leader in custom apparel. Our screen printing, digital printing, and embroidery services create wonderful shirts and hats for everybody. And our free product and design services make it fast and easy.
RushOrderTees began in 2002 on the premise that superior craft and intuitive technology could create remarkable products. Today, our family-owned, Philadelphia-based company remains focused on making things that matter for individuals, organizations, and businesses.
Let RushOrderTees print Your Design on Your Deadline.
Contact us at [email protected].
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Frequently Asked Questions
What does a Customer Service Representative (Onsite) do at Printfly?
As a Customer Service Representative (Onsite) at Printfly, you will: the Customer Service Representative will assist customers by phone, email, and chat, ensuring high-quality custom products and fast turnaround times. They will also create custom quotes, act as a point of contact between customers and departments, and complete follow-ups for sales and service needs..
Is the Customer Service Representative (Onsite) position at Printfly remote?
The Customer Service Representative (Onsite) position at Printfly is based in Philadelphia, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative (Onsite) position at Printfly?
You can apply for the Customer Service Representative (Onsite) position at Printflydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.