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Customer Experience Associate (Onsite)
full-time•Philadelphia
About this role
Everyone loves t-shirts! At RushOrderTees.com, we bring creative, custom apparel to life. As the fastest custom apparel company in the industry, we pride ourselves on speed, quality, and an energetic team culture. We’re growing and looking for driven, customer-focused individuals to join our Customer Experience / Sales team.
We are one team with one mission: delivering high-quality custom products with the fastest turnaround times while providing an exceptional customer experience.
If you’re a quick learner, confident communicator, creative problem solver, and thrive in a fast-paced environment — we’d love to meet you.
What You’ll Do
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Assist customers via phone and email
Provide accurate order support
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Act as a key point of contact between customers and internal departments to ensure satisfaction and timely delivery
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Complete time-sensitive follow-ups
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Serve as an advocate for customers by resolving complex or escalated issues with thoughtful, customer-focused solutions
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Partner with Sales, Customer Experience, and internal teams to ensure product issues are resolved efficiently
What We’re Looking For
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Strong customer service mindset with a passion for helping people
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Confident communicator
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Comfortable juggling multiple tasks in a fast-paced team environment
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Creative, detail-oriented, and solution-focused
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Ability to think outside the box and problem-solve independently
Job Requirements
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Sales experience preferred but not required
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Strong computer proficiency — comfortable navigating multiple systems at once
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CRM experience (Salesforce a plus)
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Typing speed of 60+ WPM
(Test here: https://10fastfingers.com/typing-test/english) -
Excellent attention to detail, organization, and multitasking skills
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Prior experience in custom manufacturing is a plus, but not required
Why You’ll Love Working Here
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On-site food market
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Casual dress code
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Regular company events (Food Truck Fridays, happy hours, holiday parties)
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Paid time off
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Health, Dental & Vision insurance
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401(k) with company match
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No-cost life insurance
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Employee discounts on custom apparel
What you'll do
- Assist customers via phone and email, providing accurate order support and acting as a key point of contact between customers and internal departments. Resolve complex issues and ensure timely delivery while advocating for customer satisfaction.
About Printfly
RushOrderTees is a nationwide leader in custom apparel. Our screen printing, digital printing, and embroidery services create wonderful shirts and hats for everybody. And our free product and design services make it fast and easy.
RushOrderTees began in 2002 on the premise that superior craft and intuitive technology could create remarkable products. Today, our family-owned, Philadelphia-based company remains focused on making things that matter for individuals, organizations, and businesses.
Let RushOrderTees print Your Design on Your Deadline.
Contact us at [email protected].
Ready to join Printfly?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Experience Associate (Onsite) do at Printfly?
As a Customer Experience Associate (Onsite) at Printfly, you will: assist customers via phone and email, providing accurate order support and acting as a key point of contact between customers and internal departments. Resolve complex issues and ensure timely delivery while advocating for customer satisfaction..
Is the Customer Experience Associate (Onsite) position at Printfly remote?
The Customer Experience Associate (Onsite) position at Printfly is based in Philadelphia, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Experience Associate (Onsite) position at Printfly?
You can apply for the Customer Experience Associate (Onsite) position at Printflydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.