CUSTOMER SERVICE REPRESENTATIVE II

We are seeking a professional and proactive Customer Service Representative II to join our team. This role is responsible for managing patient communications and ensuring smooth coordination of appointments within a medical office setting. The ideal candidate will possess strong communication, multitasking, and organizational skills, along with a customer-first mindset.

RESPONSIBILITIES 

Patient Communication and Scheduling

• Operate multiple telephone lines to manage incoming and outgoing calls.
• Confirm and re-schedule new patient and follow-up appointments.
• Verify and update patient information within the EMR system.

Administrative Support

REQUIREMENTS

• High school diploma or equivalent.
• Minimum of three years of experience in a customer service role (medical office experience a plus but not required).
• Proficient in Microsoft Office applications.
• Strong typing and keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to multitask, manage time effectively, and prioritize tasks.
• Resourceful and proactive in handling issues as they arise.
• Flexible and able to adapt to changing duties.
• Bilingual preferred but not required.

PHYSICAL AND MENTAL REQUIREMENTS 

• Ability to sit for extended hours while performing desk-based tasks.
• Strong attention to detail and problem-solving skills.
• Ability to maintain professionalism and composure in a fast-paced environment

We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected].