Principal Financial Group logo
Technical Support Engineer (Advisor Website)
full-timeDes Moines$62k - $74k

Summary

Location

Des Moines

Salary

$62k - $74k

Type

full-time

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About this role

What You'll Do



We are looking for an Infrastructure Engineer I to join our Advisor Website Services team. You will work closely with business partners on issues related to our Advisor Website and other digital experiences.

 

Working closely with Advisors, staff and other business partners requires excellent communication, analytical, and problem-solving skills. Maintaining high levels of service by assisting business partners cases/calls/requests. Tech aptitude is good but more about organization, strong problem-solving and big picture/conceptual skills, communication and service.

 

  • With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners. Understand how systems integrate with each other. Focus on growing as an engineer, learning existing tools, resources and processes.
  • Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues.
  • Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues.
  • Begin gaining understanding of services team is accountable to maintain. Be eager to provide input to team as working on web and/or data related topics.
  • Stay current and engaged on industry trends.
  • Perform other job-related duties of special projects as required.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.

As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure!


Who You Are



  • Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience
  • Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required
  • Must be able to maintain a high degree of accuracy and confidentiality
  • Must have the desire and ability to learn new technology and continuously grow
  • Ability to work on cross-functional teams and collaborate with both IT and non-IT partners
  • Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
  • Some travel may be required, including overnight stays
  • May be required to provide on-call support

Skills That Will Help You Stand Out

  • Knowledge of insurance and financial services products preferred

  • Demonstrated leadership abilities preferred

  • Strong time management skills preferred


Salary Range Information



Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)



$62000 - $74000 / year

Time Off Program



Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible



Yes

Work Environment

This role is located in Des Moines and offers in-office, hybrid (blending at least three office days in a typical workweek) work arrangement. During the training period the role will be in the office 5 days/week.  Hours covered are 7:30 a.m. to 5:00 p.m. CT.  

 

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) 

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

 

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

 

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

 

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Posting Window



We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date



1/7/2026

Most Recently Posted Date



1/7/2026

Other facts

Tech stack
Communication,Analytical Skills,Problem-Solving,Organization,Tech Aptitude,Cross-Functional Collaboration,Time Management,Leadership,Understanding of Systems Integration,Customer Service

About Principal Financial Group

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023. Along the way, we commit to supporting the communities where we do business. Improving our planet. And building a diverse, inclusive workforce.

We’re proud to be recognized as a Best Place to Work in Money Management by Pensions & Investments for the 11th consecutive year, an Ethisphere World’s Most Ethical Companies for the 12th time and as Forbes The Best Employers for Diversity 2023.

Disclosure:
Insurance products issued by Principal National Life Insurance Company (except in NY) and Principal Life Insurance Company®. Plan administrative services offered by Principal Life. Principal Funds, Inc. is distributed by Principal Funds Distributor, Inc. Securities offered through Principal Securities, Inc., member SIPC and/or independent broker/dealers. Investment advisory services are offered through Principal Global Investors, LLC or its affiliates. Principal Asset Management℠ is a trade name of Principal Global Investors, LLC. Referenced companies are members of the Principal Financial Group®, Des Moines, IA 50392. ©2024 Principal Financial Services, Inc.

Principal Financial Group Foundation, Inc. ("Principal® Foundation") is a duly recognized 501(c)(3) entity focused on providing philanthropic support to programs that build financial security in the communities where Principal Financial Group, Inc. ("Principal") operates. While Principal Foundation receives funding from Principal, Principal Foundation is a distinct, independent, charitable entity. Principal Foundation does not practice any form of investment advisory services and is not authorized to do so.

https://www.principal.com/social-media-disclosures

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Financial Services
Founding Year: 1879

What you'll do

  • The role involves working closely with business partners on issues related to the Advisor Website and other digital experiences, maintaining high levels of service by assisting with cases, calls, and requests. The engineer will also learn and support Principal systems and web applications to provide top service.

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Frequently Asked Questions

What does Principal Financial Group pay for a Technical Support Engineer (Advisor Website)?

Principal Financial Group offers a competitive compensation package for the Technical Support Engineer (Advisor Website) role. The salary range is USD 62k - 74k per year. Apply through Clera to learn more about the full compensation details.

What does a Technical Support Engineer (Advisor Website) do at Principal Financial Group?

As a Technical Support Engineer (Advisor Website) at Principal Financial Group, you will: the role involves working closely with business partners on issues related to the Advisor Website and other digital experiences, maintaining high levels of service by assisting with cases, calls, and requests. The engineer will also learn and support Principal systems and web applications to provide top service..

Why join Principal Financial Group as a Technical Support Engineer (Advisor Website)?

Principal Financial Group is a leading Financial Services company. The Technical Support Engineer (Advisor Website) role offers competitive compensation.

Is the Technical Support Engineer (Advisor Website) position at Principal Financial Group remote?

The Technical Support Engineer (Advisor Website) position at Principal Financial Group is based in Des Moines, Iowa, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Technical Support Engineer (Advisor Website) position at Principal Financial Group?

You can apply for the Technical Support Engineer (Advisor Website) position at Principal Financial Group directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Principal Financial Group on their website.