Title: Financial Service Representative Floater (FSRF)
Department:    Retail Operations            Reports To: Retail Center Manager
Employment Status:  Full Time            Classification: Non-Exempt

Position Summary:
This position calls for individuals who are Compassionate, Accountable, bring Real Value, Integrity, New ideas and provide Guidance to our members as well as the team. These key elements define PrimeWay’s culture. Another key aspect of this financial service position is to identify members’ financial needs and recommend appropriate solutions. Additionally, the FSR Floater will assist members with their financial transactions involving cash and other negotiable monetary instruments at various retail centers, as assigned. The FSR Floater will report to the 290 Retail Center Manager when not assigned to another branch.

Responsibilities:
•    Demonstrating a commitment to the culture of PrimeWay by adhering to the G-VAL-HI promise, openly contributing to the success of others on the team, and by living by the core values that define the CARING culture
•    Greeting members with a friendly, welcoming smile as they enter the building
•    Receiving and processing member financial transactions including deposits, withdrawals, loan payments and merchandise sales
•    Performing daily member services, such as opening and closing accounts, and account research 
•    Updating member information and records as requested according to standard operating procedures
•    Completing requests for special services, such as statements copies, check copies, stop payment orders and debit cards 
•    Identifying, recording and reporting fraudulent activity to prevent potential losses 
•    Observing PrimeWay guidelines, policies, and procedures in order to adhere to compliance, regulations and security standards 
•    Demonstrating a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act 
•    Establishing positive and productive working relationships at all levels within the organization
•    Reviewing account profiles while performing Teller transactions in order to suggest appropriate PrimeWay products and services

•    Building member relationships to ensure usage of PrimeWay FCU as their primary financial institution
•    Facilitating discussions with members to uncover needs beyond those initially presented.
•    Evaluating credit reports to present members with appropriate PrimeWay products and services 
•    Making outbound phone calls to existing members
•    Originating and closing consumer loans in a timely  manner by guiding the member through the process and setting proper expectations from application through to funding
•    Demonstrating accountability of personal contributions toward all personal, team and organizational goals in the areas of loans, GAP, extended warranties, debt protection, deposits and service
•    Submitting business partner referrals when appropriate

•    Maintaining an expert level of product knowledge
•    Identifying and originating real estate loans and referrals
•    Opening and maintaining IRA accounts with accuracy
•    Collecting and presenting data to the team regarding progress toward goals

Qualifications