PA
(75B) Retail Technology Analyst (BOH)
full-time•United Kingdom
About this role
Retail Technology Analyst (BOH)
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a Retail Technology Analyst (BOH) you’ll will work as part of the Retail Technology Team to execute Pret’s Back of House Technology configuration strategy, working alongside Pret’s Retail Technology Team to deliver support and ensure Pret has up to date and efficiently configured systems. This is a hands-on system management role responsible for maintaining all aspects of Pret’s Back of House technology stack within all of Pret’s and our relevant franchise partners’ shops.
Reporting to the Retail Technology Analyst (BOH), the role will be responsible for the supporting execution and ongoing management of core back of house technology systems including but not limited to - cash management, inventory and forecasting, labour management, food production, recipe management and reporting, ensuring our shop teams have the most efficient and robust solutions possible to support their operations.
This role will also be required to provide support and resolve tickets requesting help on all front of house technology related issues in a timely manner.
Key responsibilities
- Supports Pret shops, teams and franchise partners to manage and deliver changes to our Back of House systems functionality
- Works closely with Technology, Operations, Supply Chain and Finance teams to make changes to core back of house technology solutions
- Manages changes in a controlled and safe manner to ensure shop operations are not disrupted
- Provides testing and development for Back of House system changes and technologies
Experience and Skills required
- An expert Back of House systems technician who is able to work across multiple platforms to configure and manage changes to our technologies
- Experience supporting a Back of House technology stack in a multisite, franchised organisation
- A strong technology specialist with experience in typical restaurant and QSR systems including but not limited to Cash Management, Inventory & Forecasting, Food Production, Recipe Management and labour scheduling.
- Experience of Symphony, StarKIS, Fourth and Hamilton-Grant recipe Management or similar platforms would be beneficial, but not essential
- Passionate about staying on top of tech trends, experimenting with, and learning new technologies.
- A sought out, innovative technician sought out for the ability to solve problems and deliver reliable support
- Experience in executing technology strategies, testing products and supporting retail technology eco-systems
- An excellent communicator with good spoken and written English language skills.
- Exposure to both ITSM and agile ways of working
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
- Annual salary up to £40,000
- Target bonus 10% of annual salary, dependant on business and department performance
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
- You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Deadline to apply for this role: 10.02.2026
What you'll do
- The Retail Technology Analyst (BOH) supports Pret shops and franchise partners in managing and delivering changes to Back of House systems functionality. This includes maintaining technology systems related to cash management, inventory, and food production.
About Pret A Manger
Founded in 1986 in London, Pret A Manger set out with a simple mission – to create handmade food that you couldn’t find anywhere else. What started as a small shop has grown into an international business, with hundreds of shops across the world, serving millions of customers every year.
As Pret continues to evolve as a dynamic, customer-focused business, we remain true to our roots – freshly preparing our food in shop kitchens throughout the day with high-quality ingredients, brewing organic coffee, and maintaining a deep commitment to sustainability.
Our people are at the heart of our success. We believe in being kind, being generous, and being honest – values that shape everything we do. It’s why, at the end of each day, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.
We welcome passionate, hardworking, wonderful people (like you!) who bring energy and enthusiasm to their work, and we give them the chance to shine. Pret is a place full of opportunities to grow, whether it’s through training, career progression, or the many ways we come together to give back.
Join us, and be part of something truly special.
Ready to join Pret A Manger?
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Frequently Asked Questions
What does a (75B) Retail Technology Analyst (BOH) do at Pret A Manger?
As a (75B) Retail Technology Analyst (BOH) at Pret A Manger, you will: the Retail Technology Analyst (BOH) supports Pret shops and franchise partners in managing and delivering changes to Back of House systems functionality. This includes maintaining technology systems related to cash management, inventory, and food production..
Is the (75B) Retail Technology Analyst (BOH) position at Pret A Manger remote?
The (75B) Retail Technology Analyst (BOH) position at Pret A Manger is based in United Kingdom, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the (75B) Retail Technology Analyst (BOH) position at Pret A Manger?
You can apply for the (75B) Retail Technology Analyst (BOH) position at Pret A Mangerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.