Implementation Specialist
full-time•Tampa
About this role
Position Description: Oversee and coordinate the implementation process, handling all client communication and ensuring positive initial experience.
Roles & Responsibilities:
Experience:
Qualifications:
Roles & Responsibilities:
- Liaise with the Sales department to obtain all new client information
- Establish communication with new clients and outline implementation timelines and initial onboarding call.
- Travel to and from client for initial meeting to be in person to obtain all required information and deliver documentation as needed
- Must have PrismHR and Payroll processing experience
- Configure client demographic information in Prism as needed
- Deliver all required data to Implementation Data Administrator for system configuration
- Schedule and coordinate weekly status calls
- Coordinate all activity required from the rest of the business 401(k), Workers’ Comp, 3rd party system integration, etc.)
- Communicate all new client activity to the business
- Schedule and attend client Enrollment Meetings to help introduce HR and Benefits representatives
- Import employee data into the system for assigned clients
- Conduct any required new hire onboarding trainings and assist clients with certifying I-9 forms
- Coordinate payroll / 3rd party system trainings in preparation for first payroll
- Supervise the handoff from Implementation to HR/Benefits Operations
- Analyze Implementation Survey results and strategize on improvements
Experience:
- 3+ years customer service required.
- PEO/HR/Benefits/Payroll experience a plus.
Qualifications:
- Strong interpersonal skills
- Strong written communication skills
- Ability to multi-task and handle multiple clients’ needs
- Excel / Outlook / PowerPoint
- PrismHR/Payroll Processing
- Ability to lead meetings / discussions
- Data analysis
This role is Hybrid - 3 days in the office, 2 days work from home
What you'll do
- The Implementation Specialist oversees and coordinates the implementation process, ensuring positive initial experiences for clients. They handle client communication, schedule meetings, and coordinate activities across various business functions.
About Prestige Employee Administrators
PrestigePEO empowers small and mid-sized businesses (SMBs) to simplify HR by offering end-to-end support for employee benefits management, payroll administration, workers’ compliance, HR guidance, and more. Merging the power of industry-leading customer service with innovative technology options, PrestigePEO delivers a full spectrum of HR services and solutions to help SMBs lower employee benefit costs, reduce administrative workloads, and manage critical HR functions.
Our HR solutions have a national reach with Professional Employer Organization (PEO) certifications in 50 states. PrestigePEO has earned Employer Services Assurance Corporation (ESAC), a PEO company’s highest level of accreditation and gold standard for PEO best practices and financial reliability. We are #17 on Crain’s New York Business list of “NY Area’s Largest Privately Held Companies”, as well as one of Long Island Business News’s Best Places to Work. PrestigePEO is also the recipient of the Business Achievement Awards from HIA-LI and named “One of the Fastest Growing Privately Held Firms in America” in 2008-2012, 2015-2017, 2020-2021, and 2023 by Inc. 5000.
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Frequently Asked Questions
What does a Implementation Specialist do at Prestige Employee Administrators?
As a Implementation Specialist at Prestige Employee Administrators, you will: the Implementation Specialist oversees and coordinates the implementation process, ensuring positive initial experiences for clients. They handle client communication, schedule meetings, and coordinate activities across various business functions..
Is the Implementation Specialist position at Prestige Employee Administrators remote?
The Implementation Specialist position at Prestige Employee Administrators is based in Tampa, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Implementation Specialist position at Prestige Employee Administrators?
You can apply for the Implementation Specialist position at Prestige Employee Administratorsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.