Location Address:

9521 San Mateo NE , Albuquerque, New Mexico 87113-2237, United States of America

Compensation Pay Range:

Minimum Offer $:

83366.4

Maximum Offer for this position is up to $:

127275.2

Now hiring a

Genysis Application Systems Analyst - Remote Eligible

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Genesys Application System Analyst. Are you ready to use your technical expertise to improve lives across New Mexico? We’re seeking a talented Genesys Analyst to join our team, supporting mission-critical contact center operations for a leading healthcare organization.

What You’ll Do
•Define system scope and objectives based on user needs, implement and support Genesys Cloud solutions for our enterprise contact center environment.
•Mentor other system analysts.
•Analyze business requirements and translate them into effective system configurations, integrations and enhancements.
•Collaborate with users, technical teams, and stakeholders to optimize contact center workflows.
•Troubleshoot, test, and upgrade Genesys applications to ensure reliability and performance.
•Document processes and provide training/support to end users.

What We’re Looking For
•Genesys Experience: Proven expertise with Genesys platforms in a contact center environment is required.
•Contact Center Knowledge: Deep understanding of contact center operations, workflows, and best practices.
•Healthcare Experience: Prior experience in healthcare is a huge plus—your insights will help us serve our community better.
•Integration Experience: Genesys integrations into multiple line of business applications.
•Technical Skills: Strong problem-solving abilities, attention to detail, and a passion for delivering high-quality solutions.

Type of Opportunity:

Full time

Job Exempt:

Yes

Job is based :

Reverend Hugh Cooper Administrative Center

Work Shift:

Days (United States of America)

Responsibilities:

Ready to Make an Impact?
If you’re passionate about technology, thrive in a fast-paced environment, and want your work to matter, we want to hear from you!
Apply today and help us shape the future of healthcare technology in New Mexico.

• Provides expert support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts
• Designs, develops, tests and debugs software components of high complexity
• Provides implementation, production and upgrade support for software components of high complexity
• May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support.
• Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued.
• Oversees the development of user and technical documentation according to department standards.

Hybrid: In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs

Remote: Open to remote applicants in the United States, except for the following states: California, Illinois, North Dakota, New York, Ohio, Washington and Wyoming

Preferred Qualifications:

• Experience with Genesys
• Contact Center Knowledge
• Healthcare Experience

Qualifications:

Bachelor s degree in related technical/business area plus 6 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services