About this role
- PRN (days vary - no weekends)
The Rehab Associate supports the rehab department by managing patient registration, scheduling, insurance verification, authorizations, and financial counseling. Responsibilities include educating patients and families on co-pays, deductibles, and financial assistance; obtaining required consents and certifications; collecting payments for self-pay services; and ensuring compliance with regulatory standards.
The role also involves assisting with clinical support tasks, maintaining a safe and organized environment, and contributing to departmental operations through reporting and special projects.
The Rehab Associate must demonstrate strong customer service, communication, time management, and adaptability skills. They should be able to explain hospital financial policies, secure payments, and interact effectively with patients, families, physicians, and staff while maintaining confidentiality and compassion.
Education: High School diploma/GED required; Associate’s in healthcare or business preferred.
Skills: Proficiency with Windows-based systems and typing (30 wpm preferred); strong communication, multitasking, organization, and math skills; ability to maintain professionalism, confidentiality, and adaptability in a fast-paced environment.
Experience: No experience required; 1–3 years preferred in customer service, clerical, healthcare, or insurance. Coursework may substitute for experience. Knowledge of medical terminology, billing, and insurance processes preferred.
Certification: Medical Terminology Certification preferred.
Other facts
About Premier Health
Based in Dayton, Ohio, Premier Health’s mission is We care. We teach. We innovate. We Serve. Home to the nation’s 31st largest hospital, the region’s only adult Level I trauma center and the largest locally based clinical laboratory, Premier Health continues to build upon a more than 130-year legacy of providing clinical excellence and compassionate care to friends and neighbors across Southwest Ohio. The health system offers award-winning care at five hospital sites: Miami Valley Hospital in Dayton with additional inpatient sites at Miami Valley Hospital South in Centerville and Miami Valley Hospital North in Englewood; Atrium Medical Center in Middletown; and Upper Valley Medical Center in Miami County. In addition, Premier Health provides a comprehensive range of care choices at its eight emergency departments, eight Urgent Care locations, and more than 130 outpatient locations and affiliated primary care and specialty physician offices, as well as home health, mental health, and substance abuse services.
What you'll do
- The Rehab Associate manages patient registration, scheduling, insurance verification, authorizations, and financial counseling. They also assist with clinical support tasks and contribute to departmental operations.
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