Position: Patient Account Associate 

Department: 

Shift:

Status:

Facility: Fidelity Health Building

Under the supervision of Patient Financial Services Supervisor, this position will be responsible for billing of third-party claims, posting of billing and collection transactions, and ensuring appropriate self-pay liability on accounts up to and including final disposition of the account balance.  All transactions must be completed in compliance with the departmental policies and procedures.  This position will be knowledgeable of self-pay and financial assistance policies, and will be required to discuss accounts with patients and third parties who are responsible for payment.  This position will be responsible for determining the status for referral of accounts to external legal collections. This position will hold quality customer satisfaction as a top priority. Responsible for ensuring all charges related to clinical trial research activities are billed appropriately (if applicable to job duties).

Education

Minimum Level of Education Required:  High School completion / GED

Additional requirements:

Preferred educational qualifications: Healthcare or Business Associates Degree preferred.

Experience

Minimum Level of Experience Required:  1 - 3  years of job-related experience

Other experience requirements: Must have two years of healthcare billing, collections,  Associates degree in Healthcare or Business can be substituted for the two years of experience.

Knowledge/Skills

• Typing accurately 25 words per minute accurately preferred.
• Familiarity with Microsoft Office including Word and Excel are required.
• Basic knowledge of accounting principles, including debits and credits required.
• Ability to alphabetize and compare names and numbers required.
• Ability to review work for detailed accuracy and completeness required.
• Basic math skills including percentages required.
•  Medical terminology preferred.
• Detail oriented- pays close attention to detail.
• Customer Focus (15): is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
•  Integrity and Trust (29): is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
• Dealing with Ambiguity (2): can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Interpersonal Savvy (31):  relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
•  Time Management (62): uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Composure (107):  must be able to stay steady under pressure