About this role
Job Description
Essential Functions:
- Configuration and deployment of PCs to meet company standard
- Desktop support including Microsoft Office, various Microsoft operating systems and other software applications
- Support of multi-location networks and wireless access points
- Onsite and remote support of company employees
- Virus/malware removal
- Hardware diagnosis, repairs and upgrades
General Purpose of the Position:
This position performs clerical tasks and answer phones.
Education:
High school diploma or equivalent is required.
Experience/On the Job Training:
Minimum one year experience in a help desk environment
Skills and Competencies:
Excellent customer service skills
Ability to troubleshoot complex problems
Excellent written and verbal communication skills
Ability to work in a team setting
Credentials:
CompTIA A+ certification or equivalent preferred
Special Skills:
None required.
Typical Physical Demands:
Requires a full range of body motions including manual and finger dexterity and eye-hand coordination. Requires sitting for extended periods of time. Must be able to lift equipment weighing 50 pounds.
Typical Mental Demands: Able to deal with stress associated with fast-paced worked environment. Able to handle multiple priorities/tasks.
Job Type: Full-time
Other facts
About Preferred Primary Care Physicians, Inc.
Founded in 1995, PPCP is the largest independent primary care practice in Western Pennsylvania. It consists of 41 primary care physicians, 30 advance practice providers and 221 other full-time employees, serving around 85,000 patients. Its 25 practice locations cover the Pittsburgh communities of South Hills, Washington, Charleroi and Uniontown. Nine of the PPCP locations provide care to federally underserved communities in Pittsburgh and Uniontown.
PPCP has a long history of driving quality care and leveraging state-of-the-art technologies. In addition to primary care services, PPCP offers complex care management, primary care palliative services, ambulatory care, certified diabetes education, nutrition counseling, social workers and an after-hours nursing triage/telehealth center.
PPCP has a long history of driving quality care and leveraging state-of-the-art technologies. In addition to primary care services, PPCP offers complex care management, primary care palliative services, ambulatory care, certified diabetes education, nutrition counseling, social workers and an after-hours nursing triage/telehealth center. It also offers a central laboratory and outpatient centers (for cardiac testing, sleep disorders and physical therapy). PPCP also is involved in clinical research, and is currently one of 75 practices in the U.S. – and the only one in Pennsylvania – to participate in pediatric clinical trials for a COVID-19 vaccine; it also was one of the clinical trial sites for other COVID-19 therapeutics.
What you'll do
- The Help Desk Specialist is responsible for configuring and deploying PCs, providing desktop support, and assisting with network issues. They will also perform virus and malware removal, hardware diagnosis, and repairs.
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