Medical Office Support - Scheduler, West Hills Family Care

<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" style="margin-top: 20px !important; color: #333333; font-family: 'source sans pro'; font-size: 15px; font-style: normal; font-weight: 400; letter-spacing: normal; word-spacing: 0px; white-space: normal; background-color: #ffffff;"> <div class="iCIMS_Expandable_Container"> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>West Hills Family Care</strong>, of Praxis Health, is seeking an experienced <strong>Medical Office Support Scheduler</strong> with outstanding customer service skills for a full time position.&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">We are looking to add a key player to the front office team, who will play an integral part in making sure patients get the care they need. We are looking to hire a rock star; someone who learns quickly, works hard, pays attention to detail- and if you’re an overachiever, bonus points! This job is located behind the scenes at the clinic, with your patient interaction being mainly over the phone, but with the patients’ care at the center of all the decisions you make! &nbsp;We expect that the ideal Scheduler will be eager, professional and represent our providers and our brand with ease as the voice of our clinic.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">This position is customer service and patient care intensive, so we are searching for someone who is comfortable and willing to explain procedures, making even the most nervous patient or family member feel comfortable over the phone.</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Must have an aptitude to learn and&nbsp;a passion to serve others.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Must be someone who thrives in a busy, fast-paced environment.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Must have exceptional customer service skills, be highly organized, and detail oriented.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>Schedule:</strong> Full-time; Monday - Friday</span></p> </div> </div> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: <a href="https://youtu.be/MrNWtn42prY">https://youtu.be/MrNWtn42prY</a></strong></span></div> <div>&nbsp;</div> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Essential Job Functions</strong></span></div> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Greets, screens, and schedules patients.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Inputs information into electronic health records and other support services platforms.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Performs clerical duties related to clinical service.&nbsp;</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Prepares and processes correspondence. Answers routine medical administrative inquiries.&nbsp;</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions, and other relevant</span><br><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">information between patients and their clinical team.</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Obtains, verifies, and updates patient information and provides support services to patients and medical staff.&nbsp;</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Assists in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ensures scheduling accuracy for ease and best use of provider and patient time.</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Vital contributor to internal communication via multiple software programs.</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Maintains files and assists in establishing office systems.&nbsp;</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Assists in the care and maintenance of office equipment.&nbsp;</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Performs medical receptionist duties as necessary.</span></div> </li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Benefit Highlight</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Medical, Dental, Vision with In-Network &amp; Custom Network discounts</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">401(K) with discretionary employer match</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Paid Time Off</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span class="ui-provider gm b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Free clinical diagnostic laboratory testing performed in-house</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span class="ui-provider gm b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Minimum Qualifications</span></strong></span></p> <ul> <li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Minimum 1 year (preferred 2+ years) of medical front office experience in a high-volume setting.</span></p> </li> <li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Strong understanding of medical terminology and insurance processes</span></p> </li> <li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Excellent customer service, communication, and multitasking skills</span></p> </li> <li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Proficiency with electronic health record (EHR) systems&nbsp;</span></p> </li> <li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">High attention to detail and ability to maintain patient confidentiality</span></p> </li> <li style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Reliable, punctual, and able to work effectively both independently and as part of a team</span></p> </li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Education and/or Experience</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">High school diploma or general education degree (GED).</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">1 year customer service experience.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Typing Skills: 45 wpm minimum.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Experience in a medical office setting preferred, but not required.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span class="ui-provider gm b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">About Our Company</span></strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right!</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>General Physical Requirements</strong></span></p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" style="margin-top: 20px !important; color: #333333; font-family: 'source sans pro'; font-size: 15px; font-style: normal; font-weight: 400; letter-spacing: normal; word-spacing: 0px; white-space: normal; background-color: #ffffff;"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul style="margin-top: 0px; margin-bottom: 9px;"> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif; color: rgb(0, 0, 0);">Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif; color: rgb(0, 0, 0);">The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif; color: rgb(0, 0, 0);">Stress can be triggered by multiple staff demands and deadlines.</span></div> </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"> <div style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif; color: rgb(0, 0, 0);">Work is performed in an office environment. Involves frequent contact with staff and patients.</span></div> </li> </ul> </div> </div> </div> <p>&nbsp;</p>