PG
MIU MIU Global Retail Training Specialist
full-time•Milan
About this role
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
JOB PURPOSE
We are looking for a highly motivated Trainer with passion for Retail to support our Client Experience & Skills - related retail training projects, with the aim of developing our retail staff and maximizing business opportunities.
Reporting to the Miu Miu RetailTraining & Project Manager, s/he will play a key role in helping the Company achieve its business goals by supporting the Client Experience & Skills strategy at WW level and ensuring excellence in its deployment at Regional level.
RESPONSIBILITIES
Training content production & delivery:
- Design, develop & create offline (PPT-based) training tools (instructional & graphic design) focused on the full scope of the Client Experience & Skills content area, according to business needs and priorities
- Design, develop & create online /interactive episodes, focused on the full scope of the Client Experience & Skills content area, for the Digital Retail Training app (MyMiuSpace)
- Contributing to the end-to-end process of the above mentioned tools, both offline & online (production, translation, upload, communication to the Regional Training Community & tracking of deployment)
- Contribute ideas and imputs to evolve and innovate the existing tools & formats
- Deliver and animate Classrooms (Virtual & In-person) to the Regional Training Community and, occasionally, to stores’ Client Advisors on key training topics/campaigns part of the Client Experience & Skills content area
Training performance monitoring & coordination:
- HQ vs. Regional Training Community: contributing to monitor Regional TC’s performance via dashboards (Power BI for offline, My Miu Space for online) and follow-up accordingly via dedicated reports/communications; updating Regional TC’s on new contents’ timeline
- Regional Training Community vs. HQ: managing flows of requests related to Power BI & MyMiuSpace apps (users’ profiles creation and updates, access to functionalities, IT tickets)
KNOWLEDGE AND SKILLS
At least 2 years of experience in similar fields
Proven training tools development capabilities (both instructional and graphic design)
Proven training delivery and facilitation skills
Microsoft Office Proficiency (Adobe, Canvas, other creative digital tools are a plus)
Knowledge of SAP SuccessFactors (LMS) is highly appreciated.
Sound knowledge of e-learning platforms/apps and other digital training tools.
Knowledge and awareness of the Retail environment and mechanics (In-store working experience is a plus)
Knowledge of the luxury/fashion industry is a plus
Strong interpersonal skills and ability to work in partnership with multiple stakeholders
Self-motivated, results oriented, creative thinker, strong attention to detail, problem-solver, speed of execution and project-management attitude
Fluent in Italian, English (an extra language will be a plus)
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
What you'll do
- The role involves designing and delivering training content for retail staff to enhance client experience and skills. The specialist will also monitor training performance and manage communication with the regional training community.
About Prada Group
Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such as creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit.
The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church's, Car Shoe, Versace, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 620 stores as well as e-commerce channels, selected e-tailers and department stores around the world.
The Group, which also operates in the eyewear and beauty sector through licensing agreements, has 25 owned factories and 15,529 employees (at June 30, 2025, excluding Versace).
Prada S.p.A. is listed on the Hong Kong Stock Exchange as 1913.
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Frequently Asked Questions
What does a MIU MIU Global Retail Training Specialist do at Prada Group?
As a MIU MIU Global Retail Training Specialist at Prada Group, you will: the role involves designing and delivering training content for retail staff to enhance client experience and skills. The specialist will also monitor training performance and manage communication with the regional training community..
Is the MIU MIU Global Retail Training Specialist position at Prada Group remote?
The MIU MIU Global Retail Training Specialist position at Prada Group is based in Milan, Lombardy, Italy. Contact the company through Clera for specific work arrangement details.
How do I apply for the MIU MIU Global Retail Training Specialist position at Prada Group?
You can apply for the MIU MIU Global Retail Training Specialist position at Prada Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.