JOB PURPOSE
The Office Manager oversees all daily administrative operations within the pain management clinic, ensuring smooth scheduling, staff coordination, regulatory compliance, and optimal patient experience.
QUALIFICATIONS AND REQUIREMENTS
- Bachelor’s degree in healthcare administration, business, or a related field (preferred)
- Minimum 3 years of experience in medical office management
- Experience with eClinicalWorks (eCW) or similar EMR system
- Familiarity with pain management procedures and terminology
- Strong leadership, communication, and organizational skills
ROLE AND RESPONSIBILITIES
- Supervise office staff and oversee scheduling, check-in/out, and insurance verifications
- Staff scheduling
- Leading Reach oversight
- Provider Collaboration
- Patient satisfaction and experience
- Coordinate with outside vendors
- Ensure compliance with HIPAA, OSHA, and internal policies
- Coordinate supply inventory and equipment management
- Assist in revenue cycle support including billing inquiries and patient balances
- Support provider schedule management and procedural coordination
- Train and onboard new administrative staff
- Site location visits
SUPERVISORY RESPONSIBILITY
- Supervises all team members including providers
- Reports to Practice Administrator
WORK ENVIRONMENT
This job operates in a professional office environment.
PHYSICAL REQUIREMENTS
- Ability to sit, type, and work on a computer for extended periods
- Minimal physical lifting required (up to 20 lbs)
OTHER DUTIES
This job description is not intended to be a comprehensive listing of all activities, duties, responsibilities, skills and/or working conditions that are associated with this job. Activities, duties, responsibilities, skills and/or working conditions may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADDITIONAL NOTES
- Must always maintain strict confidentiality and professionalism
- Occasional schedule flexibility required based on clinic needs"