PM
Claims Support Representative - l
contract•Edmonton
About this role
About Portage Mutual: Where Your Talent Makes a Difference
Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.
Why Portage Mutual?
At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:
- Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
- Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
- Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
- Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
- Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.
What You’ll Do:
The Claims Support team are front line service providers. You will be responsible for logging and opening incoming claims, filing, assisting in payments and billing and maintaining other claims processing procedures. With the utmost compassion and empathy, you will triage and where possible answer customer questions or redirect to the appropriate individual to do so. You may also be responsible for providing clerical assistance for the adjusting and claims leadership team as needed.
Responsibilities:
- Receiving, processing and monitoring claims received and creating electronic claim files.
- Providing customer service to policyholders around claim related matters.
- Gathering necessary information and distributing claim files to respective colleagues.
- Continuously updating claim files in alignment with the claims settlement process.
- Providing support to the Adjuster/Claims Manager by organizing documents, invoices, and other official reports.
- Collaborating with direct team and cross functional teams within Canada on claim related matters.
This is a 4 month contract: May 6,2026 - September 4,2026.
Requirements:
- Candidates must reside in Canada and be authorized to work in Canada.
- Strong communication skills (written and verbal).
- Minimum of one (1) years experience in insurance industry or other office experience required.
- Demonstrated skills with Microsoft Suite (Word, Excel, Outlook, Teams).
- Prior experience with Guidewire Suite an asset.
- Diploma or certificate in Office Administration preferred.
- General Insurance Essentials certificate or willingness to work towards.
Ready to Make an Impact?
If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply!
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
Please submit your resume and cover letter!
We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
What you'll do
- The Claims Support Representative will log and open incoming claims, assist with payments and billing, and maintain claims processing procedures. They will also provide customer service and support to the Adjuster/Claims Manager.
About Portage Mutual Careers Centre
The Portage la Prairie Mutual Insurance Company was organized October 2, 1884, based on the underlying principles of security, integrity, hard work and personalized service. Over the years, we've made a lot of changes in the way we do business. We've expanded our products and services and built a reputation as one of the most responsive property and casualty insurers in Canada. But the underlying principles that guide our company -and the friendly, small town style of doing business- remain the same.
As a 100 per cent Canadian-owned mutual insurance company, the success of Portage Mutual depends upon serving policyholders with fairness, and showing genuine concern for their security. We do this by providing reasonably priced, flexible insurance products and by supporting our brokers with exemplary service.
Ready to join Portage Mutual Careers Centre?
Take the next step in your career journey
Frequently Asked Questions
What does a Claims Support Representative - l do at Portage Mutual Careers Centre?
As a Claims Support Representative - l at Portage Mutual Careers Centre, you will: the Claims Support Representative will log and open incoming claims, assist with payments and billing, and maintain claims processing procedures. They will also provide customer service and support to the Adjuster/Claims Manager..
Is the Claims Support Representative - l position at Portage Mutual Careers Centre remote?
The Claims Support Representative - l position at Portage Mutual Careers Centre is based in Edmonton, Alberta, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Claims Support Representative - l position at Portage Mutual Careers Centre?
You can apply for the Claims Support Representative - l position at Portage Mutual Careers Centredirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.