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Field Services Technician I
full-time•Bakersfield
About this role
Key Responsibilities include:
- Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
- Troubleshoot and repair failed IT hardware in retail store and/or office settings
- Pick up shipped good service parts and drop off defective service parts on a timely basis
- Provide exceptional customer service
- Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
- Performance review metrics include the following:
- SLA achievement
- Customer Service scores
- Inventory movement and accuracy
- Safety
- Compliance related training and follow through
- Service call management
- Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
- Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
- Focus on safety at all times -- including maintaining a safe driving record
- Additional Responsibilities may include, but are not limited to:
- Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
- Complete staging / integration services of IT hardware as needed
- Installation or cabling projects may require travel
- Extensive driving required in company provided vehicle
- May be assigned other duties as needed
What you'll do
- The Field Services Technician I is responsible for managing service calls within a designated zone, ensuring compliance with service level agreements and company policies. Key tasks include troubleshooting IT hardware, maintaining inventory, and providing exceptional customer service.
About Pomeroy
Technology is mission-critical to your business so it must work — continuously.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
Ready to join Pomeroy?
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Frequently Asked Questions
What does a Field Services Technician I do at Pomeroy?
As a Field Services Technician I at Pomeroy, you will: the Field Services Technician I is responsible for managing service calls within a designated zone, ensuring compliance with service level agreements and company policies. Key tasks include troubleshooting IT hardware, maintaining inventory, and providing exceptional customer service..
Is the Field Services Technician I position at Pomeroy remote?
The Field Services Technician I position at Pomeroy is based in Bakersfield, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Field Services Technician I position at Pomeroy?
You can apply for the Field Services Technician I position at Pomeroydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.