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End User Support Technician
TEMPORARY•Bristol
About this role
Responsibilities:
- On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members
- Offer break/fix support to cast members for aspects, i.e., Disney owned devices, peripherals and software installed
- Understand the levels of service offered to the cast members and ensure SLA’s are achieved
- Liaise and work with EUC Request Fulfillment team. As needed carry out daily installations for all hardware that is being refreshed, reimaged or memory installed etc.
- Wiping devices that are returned from the field for return to inventory
- Install and configure software requested by Cast Member (MS Office 365, Adobe Creative Suite, VPN software, etc.)
- Ticket management –manage all service level tickets that are assigned to individuals. Update and close tickets
- Post Validation Support – Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced
- Lift, carry and transport computer equipment.
Skills:- Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations.
- 3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
- 3-5 years hands on experience with Win 7, Win 10 and MAC OS
- Experience with Ticket monitoring systems (Service Now)
- Hands on with large scale windows migration activities
- Knowledge and experience of InTune
- Proficient use of Microsoft Office Products (word, excel, PowerPoint)
- Strong customer service skills (in-person and written)
- Strong communication skills (in-person and written)
- Ability to work under minimal supervision
- Ability to work and multitask in a fast-paced and deadline-driven environment
- Detail Oriented
Behaviors:- Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to customer appointments
- From the above, ensure you communicate when there is any deviation, both with supervisor and as needed customer
- This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities
Other:- Have a full, clean driving license
- Have access to a roadworthy vehicle
#LI-DNI
What you'll do
- The technician will provide on-site desktop incident resolution and break/fix support for cast members regarding Disney-owned devices, peripherals, and software, ensuring Service Level Agreements (SLAs) are met. Responsibilities also include carrying out hardware installations, wiping returned devices, configuring software, managing service tickets, and providing post-validation remote support.
About Pomeroy
Technology is mission-critical to your business so it must work — continuously.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
Ready to join Pomeroy?
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Frequently Asked Questions
What does a End User Support Technician do at Pomeroy?
As a End User Support Technician at Pomeroy, you will: the technician will provide on-site desktop incident resolution and break/fix support for cast members regarding Disney-owned devices, peripherals, and software, ensuring Service Level Agreements (SLAs) are met. Responsibilities also include carrying out hardware installations, wiping returned devices, configuring software, managing service tickets, and providing post-validation remote support..
Is the End User Support Technician position at Pomeroy remote?
The End User Support Technician position at Pomeroy is based in Bristol, Connecticut, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the End User Support Technician position at Pomeroy?
You can apply for the End User Support Technician position at Pomeroydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.