Case Supervisor

Application Deadline: 16 February 2026

Department: Branch

Employment Type: Part Time

Location: Norfolk

Reporting To: Branch Secretary

Description

Key Responsibilities

• Supporting members with case applications, triaging and signposting them to the appropriate assistance. 
• Research and Review Force Policy and Police Regulations to provide support advice and guidance to members.
• Responsible for the members additional services enquiries received in the federation office allocating relevant matters to the appropriate Federation official and taking further action as required.
• Maintain a detailed knowledge of members additional services in order to assist members. 
• Maintain the office systems, including the data management, scanning and filing of documents.
• Deal with incoming mail, email, faxes and post, including pending correspondence on behalf of the executive.
• Take all office incoming calls and screening office phone calls, enquiries and requests, and handle them when appropriate or direct them to the appropriate person/s.
• Responsible for communicating with the federation membership via newsletter circulation, social and electronic media;
• Screening Freedom of Information (FIO) records and referring them to the appropriate person or department;
• Maintain up to date knowledge of policy and procedures relating to the role
• Comply with Health and Safety Guidance
• Promote equality and fairness in working practices
• Arrange the travel, accommodation for the executive officers.
• Organising and arranging diaries and making appointments.
• Organising meetings on behalf of the executive officer.
• Prepare and distribute minutes and agendas of federation led meetings.
• Bring relevant issues to the attention of the Secretary and/or Chair.  

Skills, Knowledge and Expertise

• Experience of working in a confidential environment or with sensitive issues
• Proven ability to work on own initiative, with minimum guidance to resolve problems
• Previous expereince of using CMS or similar databases 
• Demonstrate an understanding of inter-agency working
• Demonstrate broad experience of dealing with people and supplying advice that meets policy, legislation and organizational needs
• Demonstrate strong verbal logical reasoning, communication and interpersonal skills 
• Demonstrate the ability to collaborate and build effective working relationships with relevant stakeholders
• Proven ability to write and quality assure correspondence
• Proven ability to use IT skills with knowledge of Microsoft office and the ability to use other Computerised systems such as membership databases
• Able to travel around the county of Norfolk/Suffolk as and when required.

Benefits