Engineering Manager, Phones

<div class="content-intro"><p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p> <p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.</p> <p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p> <p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <strong><a href="https://www.podium.com/operating-principles">operating principles</a></strong> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p></div><h3><strong>The Role</strong></h3> <p>We are looking for an <strong>Engineering Manager</strong> to lead the team dedicated to building Podium's cloud phone system, a core product that replaces traditional business phone systems while integrating with Podium's AI platform to convert more leads. This team owns the full PBX including call routing, multi-line management, voicemail, recording, and AI-powered capabilities like call-to-text switching, missed call automation, transcription, and coaching. You'll lead a team building production-grade voice infrastructure with the real-time performance requirements of a mission-critical system, while shipping the AI-driven features that drive customer retention and revenue.. This is a hands-on technical leadership role where you'll own the full lifecycle from customer requirements through architecture, deployment, and production support—directly impacting revenue through enterprise customer success.</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li><strong>Own Phones Product Delivery</strong> – Drive the full lifecycle from customer requirements through production support, partnering with Product, Sales, and Customer Success to ship a mission-critical platform that drives customer retention.<br><br></li> <li><strong>Be Hands-On</strong> – Contribute code to production systems and actively participate in architecture, design reviews, code reviews, and critical technical decisions alongside your senior engineering team.<br><br></li> <li><strong>Drive Engineering Execution &amp; Delivery</strong> – Lead a team of senior engineers to ship core PBX functionality and AI-powered features for a mission-critical voice platform. Foster a culture of technical excellence and speed without sacrificing the reliability customers depend on.<br><br></li> <li><strong>Technical Strategy &amp; Roadmap</strong> – Balance innovation and stability. Ship AI-powered features that differentiate Podium while ensuring enterprise-grade reliability for mission-critical voice infrastructure.<br><br></li> </ul> <h3><strong>What We’re Looking For</strong></h3> <ul> <li>2+ years of engineering management experience with hands-on technical leadership; comfortable working directly on architecture and technical decisions with senior engineers who need less day-to-day management.<br><br></li> <li>7+ years of hands-on software engineering experience building distributed systems, with a focus on reliability and performance.<br><br></li> <li>Experience building and scaling real-time systems with strict uptime and performance standards.<br><br></li> <li>Proven ability to lead high-performing teams through complex challenges in a fast-paced, startup environment.<br><br></li> <li>Strong communication skills and a collaborative mindset. You can align technical roadmaps with business outcomes.<br><br></li> <li>Experience with hiring, mentoring, and developing engineering talent.<br><br></li> </ul> <p>Bonus: <em>Experience with VoIP/telephony (SIP, WebRTC), real-time media processing, speech-to-text systems, call analytics, or building communication platforms.<br><br></em></p> <p><strong>Benefits:</strong></p> <ul> <li>Open and transparent culture&nbsp;</li> <li>Life insurance, long and short-term disability coverage</li> <li>Paid maternity and paternity leave</li> <li>Fertility Benefits</li> <li>Generous vacation time, plus three 4-day summer holiday weekends</li> <li>Excellent medical, dental, and vision benefits</li> <li>401k Plan with company matching</li> <li>Bi-annual swag drops with cool Podium gear and apparel&nbsp;</li> <li>A stellar HQ (Utah) gym with local professional coaches and classes offered</li> <li>Onsite HQ (Utah) child care center, subsidized for employees</li> </ul> <p><em><span style="font-weight: 400;">Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</span></em></p> <p>&nbsp;</p>