NOC Technician

Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of a NOC Technician in our Network operations department.

At Poa, we pride ourselves on being a values-driven company, and we love working with values-driven employees. Poa's vision is “Internet in every home in Africa." To achieve this vision, we live by our values, captured in the acronym We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning, never stop moving forward, Name it, own it , solve it, Engage with the bigger picture even in details, Care about each other and Tujienjoy kazini.

Overall Responsibility:

Responsible for proactive monitoring, troubleshooting, restoration or escalation of network outages within SLA.  Responsible for clear communication across company channels regarding outages, downtimes and expected resolutions.

Location:

Nairobi

Role Responsibilities:     

1. Monitor all services and network infrastructure on a 24/7 basis, ensuring all network events are captured and addressed proactively to mitigate incidents.
2. Escalate any network degradation and failure to service providers/ vendors within the defined timelines and keep all relevant stakeholders updated until resolution.
3.  Escalate unresolved complex issues to the NOC senior engineers.
   
4. Communicate scheduled maintenance at least 48 hours in advance and give hourly updates until services are restored..
5. Ensure service and monitoring system data is accurate and up to date.
6. Maintain timely documentation of incidents, problems, changes, RCAs, and RFOs from vendors and field teams.

Academic Qualifications:

1. Degree in Information Technology, Computer Sciences, Telecommunication, or related discipline.
2. At least one Microtik and / Or Ubiquiti Certification.

Key Competencies required for the role:

1. Strong knowledge of routing and switching protocols, IT systems, and the OSI model; radio network expertise is an added advantage.
2. At least 2 years’ experience in a 24/7 NOC environment within the telecom industry.
3. Skilled in remote technical support, troubleshooting (hardware/software), and escalation management.
4. Proficient with remote access tools, SOPs, ticketing platforms, and stakeholder communications.
5. Demonstrated ability to deliver under pressure in fast-paced, high-growth environments while maintaining quality and detail.
6. Proven initiative and drive, with the ability to meet demanding deliverables under minimal supervision.
7. Experience working with multicultural teams and aligning quickly to poa! organizational values and culture.
   

What’s In It for You? 

1. A competitive monthly salary.
2. Additional company benefits: Medical cover, airtime allowance, home internet allowance and an annual training allowance.
3. Career growth opportunities in a rapidly expanding company.
4. Exciting work environment and culture with a dynamic, supportive team.                            

                                            "We encourage Women and Persons with Disability (PWD) to apply"