Specialist Experience Delivery

Grade: L1

Location: Islamabad

Last Date to Apply: 2 February 2026

What is Specialist Experience Delivery?

This role entails delivering on challenging projects & tasks pertaining to employee experience where end-to-end responsibility needs to be taken from planning to consolidating data points within the People Experience department (HR) including Onboarding, Off-Boarding streams, Financial Governance + Case/Employee request Management.

The role reports directly to Stream Head People Experience Delivery with an extended team of 10 team members.

What does Specialist Experience Delivery do?

• Owning end-to-end reporting of employee experience ratings, service KPIs, cost consumption patterns, payroll cost variations and vendor spend trends across all People Operations domains.
• Analyzing employee experience feedback, case management trends, turnaround times and resolution quality to identify strengths, gaps, recurring issues and improvement opportunities.
• Tracking payroll and benefits cost variations, identifying outliers, anomalies and underlying drivers, and highlighting potential risks or optimization opportunities.
• Analyzing vendor service delivery consumption patterns including travel, hotels, trainings, facilities management and office supplies to identify cost efficiencies, utilization trends and value-for-money insights.
• Developing clear, concise and insightful monthly analytics decks and dashboards consolidating multi-domain data into a single view for leadership consumption.
• Translating complex data into actionable insights by identifying root causes, trends and correlations impacting employee experience, service quality and cost efficiency.
• Recommending data-backed interventions, process improvements and digital initiatives to enhance employee experience, operational efficiency and cost effectiveness.
• Supporting management reviews by presenting insights, recommendations and progress updates, and incorporating feedback into revised action plans and reporting.
• Establishing monthly benchmarks for experience, cost and service metrics and tracking progress against agreed baselines.
• Monitoring execution and outcomes of approved interventions, ensuring timely tracking, reporting and visibility of results.
• Preparing consolidated quarterly and annual summaries highlighting improvements achieved, strategy adjustments made, initiatives implemented and measurable impact on employee experience and cost savings.
• Driving continuous improvement by identifying automation, digitization and reporting enhancements across People Operations analytics touchpoints.
• Partnering closely with Onboarding, Offboarding, Financial Governance, Vendor Management and Case Management teams to ensure data accuracy, alignment and shared accountability for outcomes.
• Ensuring high standards of data confidentiality, governance and compliance across all reporting and analytics activities.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

• Experience in analytics, reporting, operations, HR services, shared services or customer experience roles with strong exposure to data analysis and insights generation.
• Strong analytical mindset with the ability to interpret trends, identify patterns, outliers and root causes across operational, experience and cost data.
• Strong proficiency in Microsoft Excel, PowerPoint and reporting tools; ability to create leadership-ready decks and dashboards.
• Ability to manage multiple data streams simultaneously while maintaining accuracy, attention to detail and timely delivery.
• Strong stakeholder management skills with the ability to collaborate effectively with internal People Experience teams and cross-functional partners.
• Good understanding of employee lifecycle processes, payroll, benefits, vendor management or service delivery environments is an added advantage.
• High ownership mindset, curiosity to ask the “why” behind the data, and the confidence to recommend improvements and interventions.

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.