IT Operations Engineer - Teknosys
full-time•Islamabad
About this role
Grade Level: L1
Location: Islamabad/Rawalpindi
Last Date to Apply: 3rd February 2026
What is an IT Operations Engineer?
Teknosys is looking for a proactive and customer-focused Support Engineer to join our Application & Operations Support team. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical systems and applications. You will troubleshoot incidents, resolve technical issues, and collaborate with cross-functional teams to maintain seamless service delivery.
This position requires participation in rotational shifts and on-call schedules to provide 24/7 production and application support coverage, ensuring high system uptime and adherence to SLAs.
What does an IT Operations Engineer do?
Technical & Application Support
- Provide L1/L2 technical support for enterprise systems and customer-facing applications.
- Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues in a timely manner.
- Ensure maximum system uptime and service reliability.
Incident & Problem Management
- Monitor production environments and respond quickly to alerts and incidents.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Escalate critical or complex issues to appropriate teams while ensuring end-to-end ownership.
System Monitoring & Operations
- Utilize monitoring tools such as Nagios, Zabbix, Datadog, or similar to track system health and performance.
- Proactively identify risks, bottlenecks, and performance degradation.
- Support deployments, releases, and operational maintenance activities.
Collaboration & Continuous Improvement
- Work closely with development, networking, and system administration teams to resolve cross-functional issues.
- Recommend improvements to enhance system stability, automation, and operational efficiency.
- Contribute to automation and operational excellence initiatives.
Documentation
- Maintain and update knowledge base articles, runbooks, SOPs, and troubleshooting guides.
- Document incidents, solutions, and lessons learned for future reference.
Shift & On-Call Coverage
- Participate in rotational shifts, weekend coverage, and on-call support to ensure 24/7 operations.
- Handle production incidents within defined SLAs.
Tools & Innovation (Preferred)
- Familiarity with AI-powered code assistants, automated testing, and AI-driven DevSecOps tools is a plus.
What are we looking for and what does it require to be an IT Operations Engineer?
- Bachelor’s degree in Computer Science, IT, or a related field
- 0-2 years of experience in application support, technical support, or system administration
- Experience supporting production environments and handling live incidents
- Operating Systems: Linux, Windows Server
- Monitoring Tools: Nagios, Zabbix, Datadog, or similar
- Basic Networking concepts (TCP/IP, DNS, Firewalls)
- Cloud Platforms (AWS, Azure, or Google Cloud) – basic knowledge preferred
- Understanding of incident management, SLAs, and ITIL practices
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management
- Ability to prioritize and manage multiple incidents simultaneously
- Team-oriented mindset with cross-functional collaboration
- Proactive, ownership-driven attitude
- Flexibility to work shifts and support 24/7 operations.
Why Join Teknosys?
At Teknosys, you will be at the forefront of Pakistan’s digital transformation journey, shaping solutions across AI, Data, IT, and Managed Services. You’ll work alongside some of the brightest minds in the industry, partner with global hyperscalers & leaders, and close deals that define the future of digital in the region.
Joining us means being part of a fast-scaling, innovation-led business where your impact will directly fuel growth, customer success, and leadership.
What you'll do
- The IT Operations Engineer will provide L1/L2 technical support for enterprise systems and customer-facing applications, focusing on troubleshooting, diagnosing, and resolving issues to ensure maximum system uptime and service reliability. Responsibilities also include monitoring production environments, responding to alerts, performing root cause analysis, and maintaining comprehensive documentation like runbooks and SOPs.
About PMCL-JAZZ
Pakistan’s number one digital operator and the largest internet and broadband service provider with over 70 million subscribers nationwide. With a legacy of more than 27 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry.
Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 25,000 kilometers, Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries.
As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals.
Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
Ready to join PMCL-JAZZ?
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Frequently Asked Questions
What does a IT Operations Engineer - Teknosys do at PMCL-JAZZ?
As a IT Operations Engineer - Teknosys at PMCL-JAZZ, you will: the IT Operations Engineer will provide L1/L2 technical support for enterprise systems and customer-facing applications, focusing on troubleshooting, diagnosing, and resolving issues to ensure maximum system uptime and service reliability. Responsibilities also include monitoring production environments, responding to alerts, performing root cause analysis, and maintaining comprehensive documentation like runbooks and SOPs..
Is the IT Operations Engineer - Teknosys position at PMCL-JAZZ remote?
The IT Operations Engineer - Teknosys position at PMCL-JAZZ is based in Islamabad, Islamabad Capital Territory, Pakistan. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Operations Engineer - Teknosys position at PMCL-JAZZ?
You can apply for the IT Operations Engineer - Teknosys position at PMCL-JAZZdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.