P
Customer Experience Expert T01-T06
full-time•Lima
About this role
Permanent Regular
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. 🚀 Your next challenge Bringing Customer and Agent Experience to the next level Add business context What you’ll be doing: • Guarantees delivery of best in class Customer Experience • Manages strong supporting processes to continuously improve Agent's soft and hard skills • Improves Customer Journeys together with Marketing, Digital, IT • Monitors Customer Experience KPI’s Dashboard 🌟 You’re a match Technical Competencies: • Expertise in Customer Journey mapping • Expertise in Feedback Management methodology • Digital and Artificial Intelligence awareness (chatbot, web platform, …) • Ability to build and follow Customer Experience Dashboard • Strong knowledge of Customer Care supporting processes Behavioral competencies: • Cultivates innovation: Creating new and better ways for the organisation to be successful • Customer focus: Building strong customer relationships and delivering customer-centric solutions • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives • Drives Results: Consistently achieves results, even under tough circumstances. Experiences: Proven experience >3 years being part of building Customer Experience approach Experience in service BtoB industry or possibly BtoC Education: BA degree and MBA preferred in business, economic, market research or numerate subject; Languages: Add language requirements Competencies: Adaptability (Competent) Client Relationship Management (CRM) Systems (Competent) Collaborates (Competent) Communication (Competent) Customer-Centric Mindset (Competent) Data Analysis (Competent) Emotional Intelligence (Competent) Multichannel Communication (Competent) Pluxee Product and Market Knowledge (Competent) Problem-Solving (Competent) 🔎 To get this challenge Add list of interviewers. • Video call or face to face with *Add the Name of the interviewer* • Video call or face to face with *Add the Name of the interviewer* • Video call or face to face with *Add the Name of the interviewer* 🏅 Your team Add Manager's Name. 📍 Your location Indicate preferred location(s) ☀️ Happy at work 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun! 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. 🚀 Your next challenge Bringing Customer and Agent Experience to the next level Add business context What you’ll be doing: • Guarantees delivery of best in class Customer Experience • Manages strong supporting processes to continuously improve Agent's soft and hard skills • Improves Customer Journeys together with Marketing, Digital, IT • Monitors Customer Experience KPI’s Dashboard 🌟 You’re a match Technical Competencies: • Expertise in Customer Journey mapping • Expertise in Feedback Management methodology • Digital and Artificial Intelligence awareness (chatbot, web platform, …) • Ability to build and follow Customer Experience Dashboard • Strong knowledge of Customer Care supporting processes Behavioral competencies: • Cultivates innovation: Creating new and better ways for the organisation to be successful • Customer focus: Building strong customer relationships and delivering customer-centric solutions • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives • Drives Results: Consistently achieves results, even under tough circumstances. Experiences: Proven experience >3 years being part of building Customer Experience approach Experience in service BtoB industry or possibly BtoC Education: BA degree and MBA preferred in business, economic, market research or numerate subject; Languages: Add language requirements Competencies: Adaptability (Competent) Client Relationship Management (CRM) Systems (Competent) Collaborates (Competent) Communication (Competent) Customer-Centric Mindset (Competent) Data Analysis (Competent) Emotional Intelligence (Competent) Multichannel Communication (Competent) Pluxee Product and Market Knowledge (Competent) Problem-Solving (Competent) 🔎 To get this challenge Add list of interviewers. • Video call or face to face with *Add the Name of the interviewer* • Video call or face to face with *Add the Name of the interviewer* • Video call or face to face with *Add the Name of the interviewer* 🏅 Your team Add Manager's Name. 📍 Your location Indicate preferred location(s) ☀️ Happy at work 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun! 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
What you'll do
- The role involves guaranteeing the delivery of best-in-class customer experience and managing processes to improve agents' skills. Additionally, it includes improving customer journeys in collaboration with various departments and monitoring customer experience KPIs.
About Pluxee
The leading global employee benefits and engagement partner that opens up a world of opportunities to help people enjoy more of what really matters
We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about. To make these experiences meaningful, fulfilling, and personalised, we combine our 45+ years of experience with the agility and energy of a new digital brand. The result is an exciting mix of 250+ products that give employees more freedom in the choices they make every day across 28 countries – from restaurant meals to culture, incentives, and gift vouchers.
Are you looking to shape the future of employee benefits and engagement? Get in touch directly with our teams at: [email protected]
Ready to join Pluxee?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Experience Expert T01-T06 do at Pluxee?
As a Customer Experience Expert T01-T06 at Pluxee, you will: the role involves guaranteeing the delivery of best-in-class customer experience and managing processes to improve agents' skills. Additionally, it includes improving customer journeys in collaboration with various departments and monitoring customer experience KPIs..
Is the Customer Experience Expert T01-T06 position at Pluxee remote?
The Customer Experience Expert T01-T06 position at Pluxee is based in Lima, Lima, Peru. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Experience Expert T01-T06 position at Pluxee?
You can apply for the Customer Experience Expert T01-T06 position at Pluxeedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.