Account Executive

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

• Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
  
  Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
  
  Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
  
  
  🚀 Your next challenge
  To provide the highest possible level of service and support to the Client Service Managers (CSM's) across a range of benefit, reward and pluxee card clients

• Take ownership of core functions by organising daily tasks to ensure the smooth operational running of each account within agreed SLAs and budgets

• Be proactive in the continuous improvement of all processes and procedures

• Working alongside the CSM's to ensure accounts achieve the highest level of gross profit and engagement

• What you’ll be doing:

• Understand your client’s business objectives and develop good client relations

• Identify new opportunities for existing clients and make recommendations to your CSM and the wider Commercial team

• Support the CSM's in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives

• Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required

• Analyse and review your reporting and highlight any patterns or concerns to the CSM.

• Ensure that detailed work instructions are produced and updated, complying with relevant operating standards

• Liaise with internal departments and external suppliers to achieve the best possible solutions

• To have a clear understanding of the current status of every project that you are responsible for

• Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained

• Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule

• Update website content using content management software

• Copywriting and proof reading

• Assist with reconciliation and debt control

• Attend client meetings and produce contact reports as required

• Trouble shooting and resolving client issues

• Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required

• Perform all other duties as reasonably required that are consistent with both training and experience

• 🌟 You’re a match
  Good working knowledge of Microsoft Office

• Experience using a CRM system desirable, such as Salesforce

• Analytical with excellent problem-solving skills

• Confident to highlight issues and suggest ways of improvement

• Great attention to detail, particularly with finances, grammar, spelling, and tone of voice

• Good understanding of IT, Creative and Finance 

• Ability to work independently and under pressure

• Team player with a positive attitude 

• Ability to communicate well at all levels

• Keen to learn 

• Experience of working in a busy administrative client support type role preferential

Competencies:
     Customer focus - Building strong customer relationships and delivering customer-centric solutions

     Manages ambiguity - Operates effectively, even when things are not certain, or the way forward is not clear

     Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

     Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

     Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement


🏅 Your team
Samantha McLean - Head of Client Operations

📍 Your location
Hybrid- Milton Keynes

☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.