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Technical Account Manager
full-time•São Paulo
About this role
Company Description
Аbout Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.
As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.
TECHNICAL SUPPORT TEAM
Technical Support is at the center of everything that happens with Playtech’s software solutions. Our work is constantly evolving as we provide support across the entire range of Playtech products and this brings unique challenges, but also ensures our work stays dynamic and exciting.
A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees).
Job Description
Your influential mission. You will...
- Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle
- Ensure correct prioritization, overseeing the handling and efficient resolution of all licensee issues
- Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery
- Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs
- Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations
- Act as a licensee knowledge centre within Playtech
Qualifications
Components for success. You...
- Are an excellent communicator with proficiency in spoken and written English
- Have experience in IT field in support and/or account management role.
- Client-facing skills
- Possess strong problem-solving skills with the ability to maintain progress in stressful work situations
- Excel at juggling multiple demands and prioritizing work according to defined goals
- Are well organized and self-managed and strive continuously to improve your work efficiency
- Have knowledge and experience with modern IT solutions and IT Services Management (ITIL, Lean IT, DevOps).
- Able to act in change and quickly react to unexpected situations.
Additional Information
Thrive in a culture that values...
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A commitment to innovation and excellence.
- A diverse and inclusive workplace where everyone is welcome.
- Comprehensive benefits and competitive compensation.
HOW TO APPLY?
Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").
What you'll do
- The Technical Account Manager will maintain awareness of licensee technical support and oversee the resolution of issues. They will act as the main point of contact between the licensee and Playtech's internal divisions.
About Playtech
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7900 employees in 20 countries
Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.
We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.
The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.
Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.
Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.
If you are an ambitious, creative thinker and would like to work for us we want to hear from you!
Ready to join Playtech?
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Frequently Asked Questions
What does a Technical Account Manager do at Playtech?
As a Technical Account Manager at Playtech, you will: the Technical Account Manager will maintain awareness of licensee technical support and oversee the resolution of issues. They will act as the main point of contact between the licensee and Playtech's internal divisions..
Is the Technical Account Manager position at Playtech remote?
The Technical Account Manager position at Playtech is based in São Paulo, São Paulo, Brazil. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Account Manager position at Playtech?
You can apply for the Technical Account Manager position at Playtechdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.