P
Casino Operations Specialist
full-time•Manchester
About this role
Company Description
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.
Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.
Ready to level up your career?
Playtech's land-based gaming unit Neon is looking for a talented Casino Operations Specialist to support the successful onboarding of licensees using our Neon product suite. You’ll lead operational readiness, configuration, advisory, and adoption efforts, while feeding real-world insights back into product development.
Press play and let us design future technology together!
Job Description
Your influential mission. You will...
- Act as the operational lead during licensee onboarding and upgrade initiatives
- Partner with implementation teams to deliver solutions efficiently on-site whilst ensuring operational readiness
- Lead UAT efforts for new business implementations and existing business upgrades
- Act as a trusted expert in Neon product solutions and how they solve operational use cases
- Analyse licensee operations and configure systems to meet business needs
- Advise on best-fit configurations and optimal platform usage
- Deliver best-practice advice, conduct workshops, and support go-lives
- Provide frontline issue resolution and operational workarounds
- Act as a subject matter expert in land-based casino operations
- Represent operational needs during product design, scoping, and validation
- Surface field intelligence and recurring friction points to Product Management and Customer Success teams
- Support the Service Desk with escalated operational issues
Qualifications
Components for success. You have...
- Minimum 5 years of experience in the gaming industry
- Strong knowledge of land-based casino operations
- Solid understanding of software systems and operational workflows
- Outstanding communication and presentation skills
- A professional, adaptable, and confident approach in high-pressure environments
- Awareness of regulatory and compliance considerations in gaming operations
You'll get extra points for...
- Willingness to travel internationally
- Being comfortable working outside standard business hours to support our global client base
Thrive in a culture that values...
- A professional and fun team environment, where we offer you proper training and knowledge sharing
- Your personal and professional growth
- Variety – no day is the same
- An active lifestyle and provide you with a well-being package
- Work-life balance, flexibility
- Fun and engaging company events
Additional Information
NEON TEAM
Our Manchester offices host the fastest growing and most innovative leading supplier of management systems to the bricks-and-mortar casino industry. Our team has decades of experience and unrivalled expertise in land-based casino management systems working with cutting edge technology with this field. We provide the platforms that run the leading casinos and resorts from Monte Carlo to Mendoza, Santiago to Stockholm, Manila to Marrakesh and Saigon to Salford.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
What you'll do
- The Casino Operations Specialist will lead operational readiness and configuration during licensee onboarding and upgrades. They will also provide best-practice advice and frontline issue resolution.
About Playtech
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7900 employees in 20 countries
Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.
We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.
The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.
Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.
Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.
If you are an ambitious, creative thinker and would like to work for us we want to hear from you!
Ready to join Playtech?
Take the next step in your career journey
Frequently Asked Questions
What does a Casino Operations Specialist do at Playtech?
As a Casino Operations Specialist at Playtech, you will: the Casino Operations Specialist will lead operational readiness and configuration during licensee onboarding and upgrades. They will also provide best-practice advice and frontline issue resolution..
Is the Casino Operations Specialist position at Playtech remote?
The Casino Operations Specialist position at Playtech is based in Manchester, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Casino Operations Specialist position at Playtech?
You can apply for the Casino Operations Specialist position at Playtechdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.