Practice Lead (48929)

Job DetailsJob Location: LVSCC Stephanie - Henderson, NV 89014Position Type: Full TimeWho We Are: Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 120 clinics, over 350 providers, and more than 2200 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. Company Conformance Statements: In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Position Purpose: To administer and oversee English/West Dermatology’s policies and procedures with regard to daily clinic operations relative to both personnel and processes, to ensure the organization’s goals regarding clinical quality, compliance, patient and employee satisfaction, financial performance and growth expectations are consistently met and when possible exceeded. Job Requirements: To assume overall responsibility for the performance of the clinic across the goals listed above. To hire, train, motivate, retain, develop and support front and back office team members in a fair, equitable and professional manner and in accordance with West Dermatology’s policies. To implement, monitor and manage daily, weekly, monthly all clinic policies and procedures. To operate with a service mentality in support of the clinic’s patients, employees and providers. To ensure all employees have the training, direction and resources to do their jobs effectively. To ensure all employees understand the expectations of their position as set forth in their Position Descriptions. To fairly and equitably provide ad hoc and formal 90 day and annual performance evaluations, to ensure a fair, positive and productive work environment. To create, manage and maintain employee work schedules that support the organization’s goals listed above. Approval of timecards and pro-active management of hours, etc. once they have been reviewed and are completed properly and reflect actual hours worked. To manage overtime on the basis of reasonable business justifications, and only in conjunction with your Area Practice Manager (APM). To effectively manage all time-off requests to ensure the clinic is staffed appropriately each business day, including pre-approve all time off requests provided by the on site team members. To convene regular meetings (weekly + monthly) with staff to review performance, share information, provide feedback, solicit input and comments, and ensure employees are delivering patient-centered care in our clinics. To coordinate with Finance on an effective process for maintaining an accurate inventory of supplies ensuring a cost-effective, continuous supply of all item necessary for operations. To thoroughly understand and be able to perform at a high level all front desk duties as so defined in the Medical Receptionist job description [see attached]. To ensure the safety of all West patient’s and employees in the clinic setting at all times and to monitor and appropriately secure all clinic-based assets of English/West Dermatology ( medical equipment, cash, time and devices and medical products, e.g. Botox, Restylane, etc.) To ensure and measure excellent customer service through setting appropriate expectations of staff (i.e., front staff to greet all on-site patients within 10 seconds; answer calls within 3 rings), monitoring staff for desired behavior, and appropriate intervention and/or remediation. To control petty cash. To ensure all daily claims batches and bank deposits are handled balanced and accurate, and submitted by the next working day at noon. To ensure the office is opened and closed according to posted schedule To promptly respond to requests to include immediate completion of billing corrections and maintain compliancy of all billing related reporting. To report to compliance all independent patient complaints, and coordinate to research and respond to all investigation requests from the patient complaint department. Maintain full operational compliance and responsibility for preparation of site inspections, required governmental postings and communications. To ensure compliance of pathology reporting, (diagnosis, inform and surgery) within the WISE system. To pre-empt, coach and resolve conflicts as necessary and escalate to SPM when appropriate. To ensure HIPAA and employment information confidentiality is maintained, relative to both patient and employee information. To ensure all mail is delivered to appropriate parties at site and appropriate back-office functions. To ensure cross-training of all front and back office team members. To be available on premises to provide employee/supervisor/peers with customer service in a professional and courteous manner, and to be a contributor to a positive work environment. To perform special projects as directed by the Shared Practice Manager. To perform other duties as assigned. QualificationsQualifications: High school diploma or GED. Minimum of one year experience in a medical practice or similar out patient setting. Requires knowledge of specialty clinic operations and medical management, specifically as it relates to the practice of dermatology, as is generally acquired through five or more years of experience in a dermatology clinic. Requires the ability to train and cross-train all clinic employees in all positions. Requires a professional level of skill in written and verbal communication, as demonstrated by internal and external correspondence and interaction. Reliable personal transportation, automobile insurance and a willingness to travel to other offices as needed Valid drivers license. Position Performance Criteria: Integrity – Understand and follow the rules, even when no one is looking. Summon the courage to tell the truth, even when it feels risky. Lead by example. Patient Care – Embrace the role of serving our patients. They always come first. Strive to make the best choice to support each patient in each moment. Excellence – Understand the goals for the organization, your clinic and your team, and your role in contributing to them. Strive each day to the best job you are able to do in that moment. Staff Management Skills – Effectively hires, trains, motivates and retains employees, as demonstrated by high levels of staff competency, adequate cross-training, minimal disciplinary incidents, and low employee turnover. Participation – Verbally leads and participates in planning meetings, and behaves as a true stakeholder in the success of the clinic team. Administrative – Demonstrates administrative competence by ensuring all payroll and administrative processes are followed, schedules are managed efficiently, and inventory is properly maintained. Technical Knowledge – Strong knowledge of front & back office policies and procedures, including the ability to clearly communicate, personally demonstrate, and effectively train staff in all aspects of their duties. Fairness and Equity – Fairly manages and evaluates staff without favoritism, nepotism, or discrimination, and enforces policies as required by the Employee Handbook. Communication, Interpersonal Skills, and Problem Solving – Recognizes problems and takes the initiative to develop solutions, collaborating with Physicians as needed. Communicates effectively and maintains strong working relationships with employees, vendors, co-workers, supervisors, and all other parties. Organizational Skills – Ability to organize and prioritize tasks, and to meet all deadlines. Workplace Civility and Professionalism – Contributes to a fair and professional working environment through management style and personal example. Adherence to Policy – Adheres to policies and procedures set forth in the clinic’s employee manual, as well as all operating policies and procedures as directed by the administrator.   Our competitive benefits package includes the following: Medical, Dental, and Vision insurance Short-term/Long-term disability Life and other voluntary plans 401(k) plan Employee Referral Program Paid Time-Off Company-Paid Holidays Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Multiple staff demands and deadlines can trigger stress. Equal Employment Opportunity: Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy. Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks. No phone calls or agencies, please.