Planned Companies –Lead Concierge – Job Description

Location: Reston, VA

Schedule:

Full Time: Sunday to Thursday 7am - 3pm - 40/hrs.

Full Time: Sunday/Monday 3pm-11pm and Friday/Saturday 7am - 3pm - 32 hrs

 Full Time: TUES-SAT (3PM-11PM)- 40 hrs

Pay Rate: $21.00

Our company is in search of a friendly and professional Lead Concierge to manage all client services. We’re searching for an experienced individual who can provide high-quality service to our clients and understands the worth of exceptional customer service. To be a liaison between our company and our partnering client. 

The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal). In addition, the qualified candidate should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.

Primary Job Responsibilities:

• Manage concierge staff.
• Handle inquiries from clients and residents in a professional manner.
• Help with the organization of on-site events.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
• Maintain control of all keys. This includes logging the keys in and out.
• Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.

Requirements:

• Minimum of 2+ year’s client-facing experience.
• Basic computer literacy skills and talent for technology.
• Microsoft Suite Proficiency
• Advanced written and verbal communication skills.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time management.
• Some experience with scheduling
• Basic knowledge of resident portal software

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits. 
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”