Member Services Representative: Part-time Weekends
part-time•San Diego
About this role
Benefits:
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
JOIN OUR TEAM!
At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience.” We Set the Tone” as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.
Job Summary: Member Services Representative
(MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.
Essential Duties and Responsibilities:
- Greet members, prospective members, and guests, providing an exceptional customer experience.
- Enforcing the Judgement Free zone
- Always smile and be courteous.
- Taking prospects on tours
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Help members download PF Mobile App
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Completed assigned cleaning areas.
- Promotes sales of Tanning lotions and Memberships.
- Create connections with the community!
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Experience in Sales
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- CPR Certification AED/First Aid /CPR
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the club phone during shift.
- Must be able to occasionally lift to 50 lbs.
If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success.
Other facts
Tech stack
Customer Service,Basic Computer Proficiency,Passion For Fitness,Sales Experience,Punctuality,Reliability,Exceptional Customer Service Skills,Strong Listening Skills,Empathy,Problem Solving,Diplomacy,High School Diploma,CPR Certification
About Planet Fitness
Planet Fitness is taking the fitness industry by storm!
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
With more than 2,600 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Team size: 501-1,000 employees
Website: http://www.planetfitness.com
LinkedIn: Visit
Industry: Wellness and Fitness Services
Founding Year: 1992
What you'll do
- The Member Services Representative is responsible for greeting members and guests, providing exceptional customer service, and maintaining the unique atmosphere of Planet Fitness. They handle front desk activities, assist with member inquiries, and promote sales of memberships and products.
Ready to join Planet Fitness?
Take the next step in your career journey
Frequently Asked Questions
What does a Member Services Representative: Part-time Weekends do at Planet Fitness?
As a Member Services Representative: Part-time Weekends at Planet Fitness, you will: the Member Services Representative is responsible for greeting members and guests, providing exceptional customer service, and maintaining the unique atmosphere of Planet Fitness. They handle front desk activities, assist with member inquiries, and promote sales of memberships and products..
Why join Planet Fitness as a Member Services Representative: Part-time Weekends?
Planet Fitness is a leading Wellness and Fitness Services company.
Is the Member Services Representative: Part-time Weekends position at Planet Fitness remote?
The Member Services Representative: Part-time Weekends position at Planet Fitness is based in San Diego, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Member Services Representative: Part-time Weekends position at Planet Fitness?
You can apply for the Member Services Representative: Part-time Weekends position at Planet Fitness directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Planet Fitness on their website.