Customer Service Representative
full-time•Fargo
About this role
Job DetailsJob Location: Fargo II FGOII - Fargo, ND 58104Position Type: Full-Time/Part-TimeJob Category: Customer Service
Job Summary
Responsible for new member sales and a positive member experience
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience
Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
Help maintain the neatness/cleanliness of the club
Shift Expectations (4 8 hour shifts)
1 hour (minimum): Deep cleaning
1 hour (minimum): Continued Training
Full Shift: see Essential Duties and Responsibilities
Qualifications
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Minimum Qualifications
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs less than 30% of the time
What you'll do
- The Customer Service Representative is responsible for greeting potential members and ensuring a positive customer experience. They handle front desk tasks, member account changes, and facilitate member service issues.
About Planet Fitness - Baseline Fitness
Originally started in 2009, we are a Planet Fitness franchisee group that operates 129 clubs throughout North Dakota, South Dakota, Minnesota, Iowa, Illinois, Nebraska, Colorado, Wisconsin, Louisiana and California.
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Frequently Asked Questions
What does a Customer Service Representative do at Planet Fitness - Baseline Fitness?
As a Customer Service Representative at Planet Fitness - Baseline Fitness, you will: the Customer Service Representative is responsible for greeting potential members and ensuring a positive customer experience. They handle front desk tasks, member account changes, and facilitate member service issues..
Is the Customer Service Representative position at Planet Fitness - Baseline Fitness remote?
The Customer Service Representative position at Planet Fitness - Baseline Fitness is based in Fargo, North Dakota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Planet Fitness - Baseline Fitness?
You can apply for the Customer Service Representative position at Planet Fitness - Baseline Fitnessdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.