Customer Service Rep
full-time•Minnetonka•$0k - $0k
About this role
Job Details
Job Location: Minnetonka II MTKAII - Minnetonka, MN 55345
Position Type: Full-Time/Part-Time
Salary Range: $13.50 - $13.50 Hourly
Job Category: Customer Service
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Qualifications
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
What you'll do
- The Customer Service Rep is responsible for new member sales and ensuring a positive member experience through superior customer service. This includes greeting potential members, handling front desk tasks, and facilitating member services issues.
About Planet Fitness - Baseline Fitness
Originally started in 2009, we are a Planet Fitness franchisee group that operates 129 clubs throughout North Dakota, South Dakota, Minnesota, Iowa, Illinois, Nebraska, Colorado, Wisconsin, Louisiana and California.
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Frequently Asked Questions
What does Planet Fitness - Baseline Fitness pay for a Customer Service Rep?
Planet Fitness - Baseline Fitness offers a competitive compensation package for the Customer Service Rep role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service Rep do at Planet Fitness - Baseline Fitness?
As a Customer Service Rep at Planet Fitness - Baseline Fitness, you will: the Customer Service Rep is responsible for new member sales and ensuring a positive member experience through superior customer service. This includes greeting potential members, handling front desk tasks, and facilitating member services issues..
Is the Customer Service Rep position at Planet Fitness - Baseline Fitness remote?
The Customer Service Rep position at Planet Fitness - Baseline Fitness is based in Minnetonka, Minnesota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Rep position at Planet Fitness - Baseline Fitness?
You can apply for the Customer Service Rep position at Planet Fitness - Baseline Fitnessdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.