About this role
The Sales Support Specialist plays a critical role in enabling the sales team to achieve revenue goals by providing administrative, operational, and customer support. This position ensures smooth execution of sales processes, accurate documentation, and timely communication between internal teams and clients.
Essential Duties and Responsibilities include the following:
- Prepare and update time sensitive, sales related reports for management.
- Process leads from inbound calls to the Sales phone line.
- Perform outbound sales functions (cold emails, prospecting, etc.).
- Perform various CRM related duties including the vetting of inbound leads submitted via the PlaneSense website, implementing process improvements and maintaining accurate data.
- Schedule, coordinate and track flight and static demos in conjunction with the Flight Operations Center on behalf of the Sales team.
- Manage and support client renewal and rollover processes, ensuring effective communication, documentation, and collaboration across teams.
- Prepare flight estimates and evaluate flight routes, including researching airports, investigating unique flight scenarios, and leveraging knowledge of company’s flight operations to provide timely, accurate solutions for the Sales Team.
- Other duties as assigned.
Qualifications:
- Customer Focus: Demonstrates commitment to understanding and meeting client needs.
- Attention to Detail: Ensures accuracy in documentation, data entry, and reporting.
- Time Management: Prioritizes tasks effectively to meet deadlines in a fast-paced environment.
- Collaboration: Works well with cross-functional teams and fosters positive relationships.
- Adaptability: Responds effectively to changing priorities and business needs.
- Problem-Solving: Identifies issues quickly and proposes practical solutions.
- Technical proficiency: Comfortable with CRM systems, spreadsheets, and digital tools.
Education and/or Experience:
- Bachelor’s degree in Marketing, Business, or related field preferred but not required.
- Familiarity with CRM tools (e.g., SalesForce, HubSpot) preferred.
- 1+ year in sales support, customer service, or administrative role.
Other facts
About PlaneSense, Inc.
The PlaneSense, Inc. fractional aircraft ownership program provides all of the benefits of private aircraft ownership without any of the worries over maintenance requirements, crew hiring and payroll, scheduling, or hangar cost. With the PlaneSense program, owners know the costs upfront and they eliminate operational and management responsibilities. Tax and depreciation benefits are also available.
PlaneSense, Inc. is one of the most experienced and safest fractional aircraft ownership program managers in North America. Based in Portsmouth, N.H., and in continuous operation since 1995, PlaneSense, Inc. delivers the most cost effective solution to travel compared to chartering, owning your own aircraft, and to other fractional programs.
“Our success lies in delivering maximum freedom of movement, comfort and familiarity while ensuring that every single flight reaffirms our owners’ decision to join our program.” –George Antoniadis, President and CEO of PlaneSense, Inc.
What you'll do
- The Sales Support Specialist provides administrative, operational, and customer support to enable the sales team to achieve revenue goals. This includes preparing reports, processing leads, and managing client renewal processes.
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