About this role
Together, it’s possible - Plan Partners are one of Australia's leading NDIS plan management and support coordination providers, with a mission to partner with NDIS participants and their communities to champion possibility and an equal society where everyone can achieve their goals.
As a Support Coordinator you will share in our values such as Customer Always and Everyone Matters, providing our participants with ready access to supports so that they can live independently and achieve their goals.
We will set you up for success with specialised training, regular coaching sessions, and an experienced team who will support you along the way.
At MMS clear expectations help our people Be the Difference.
Support Coordination is a ‘Capacity Building’ support, which means it’s designed to help NDIS Participants build the skills and confidence to manage their own NDIS plan and supports overtime.
Key responsibilities include:
Ensure customers are connected to the supports and services they require, both NDIS and mainstream.
Provide education on the NDIA and help customers understand how to use their plan flexibly to get the most benefit from it.
Work with customers to understand choice and control, and dignity of risk.
Assisting customers to build and maintain a resilient network of formal and informal supports.
Working with the customer to understand funding, identify what a good provider looks like and their expectations of the service.
Working with customers to develop capacity and resilience in their network.
To be considered for this role you will possess the following
The passion to work in the Disability sector
The desire to develop your career with us as we continue to grow
Proven experience in Portfolio and Stakeholder Management
Sound knowledge of Microsoft Office applications.
Some understanding of the NDIS and associated legislation would be advantageous
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
Other facts
About Plan Partners
At Plan Partners, we are committed to helping our customers bring their NDIS plans to life by offering two services: Plan Management and Support Coordination. Our unique approach to the disability sector makes a real difference in people’s lives every day as we help them navigate the complexities of the system and unlock the potential of their NDIS plans.
Plan Management makes it easier for our customers to manage their NDIS funds by freeing them from the time-consuming daily administration tasks.
Our Support Coordinators work closely with our customers to understand their needs and goals, and then help find and connect them with people who are a good fit for their situation.
We always put our customers first. We are a committed partner, as displayed in our Customer Charter, supporting them at every stage of their NDIS journey.
What you'll do
- Support Coordinators ensure customers are connected to the necessary supports and services, both NDIS and mainstream. They also provide education on the NDIA and assist customers in understanding their plans and building a resilient support network.
Ready to join Plan Partners?
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