Job Description – Store Manager
General:
❑ Oversee operations of assigned PJ's location
❑ Master the tasks required of assistant managers, principals and counter servers
❑ Work regularly behind the counter (minimum eight hours per week)
❑ Attend and contribute to scheduled manager meetings and management training sessions
❑ Abide by and enforce company policies and procedures
Customer Service:
❑ Present a positive image of PJ's to counter servers, principals, other managers, and customers
❑ Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
❑ Communicate the standard of excellent service to the store staff
❑ Manage the customers' interactions with PJ's in a positive, knowledgeable, and profitable manner, befitting PJ's philosophy of service and respond to customer needs; answer customer suggestion cards (in a timely manner)
Goals and Planning:
❑ Work to increase store sales and control both costs of goods and operational expenses to increase net income
❑ Develop store goals and achieve goals set by and for the company
❑ Create action plans to achieve goals
❑ Create and operate by budget for the store
❑ Communicate goals to staff
Personnel:
❑ Assess staffing needs of the store based on sales and operational needs
❑ Interview for store positions: baristas and shift leads
❑ Hire quality people for counter and assistant management positions who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ's
❑ Terminate employees as specified by store policies
❑ Maintain all employee records with accuracy, documenting all aspects of employee performance
❑ Assign raises as specified by the store policies
❑ Create and publish store schedule weekly, and post the Wednesday prior to the Monday that begins the schedule
Job Description – Store Manager (continued)
Supervisory Responsibilities:
❑ Ensure that each staff member understands and fulfills the description and expectations of their position
❑ Conduct Initial Staff Training following the established outline and, throughout an individual's employment, train staff members to achieve expectations of their positions and standards of PJ's
❑ Develop each staff member between counter training and end of employment to be effective in his/her position (counter server, principal, assistant manager) so that the counter staff offers customers friendly, knowledgeable, and efficient service, and high quality and accurate products
❑ Work to expand the coffee and product knowledge of the staff and customers
❑ Solicit ideas and input from the store staff to respond to their needs as employees, balanced by the needs of the company and division, thereby creating a positive work environment which benefits the company at large
❑ Ensure that employees follow all store policies and procedures and safety rules
❑ Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
❑ Counsel employees regarding job performance and when standards and policies and procedures are not met for store positions; dismiss employees
Operational Responsibilities:
❑ Monitor and guarantee quality of coffee, beverages, pastries and food served in the store
❑ Ensure that counter products are accurately and promptly prepared and served
❑ Maintain appropriate inventory level of products, supplies, coffee, and tea; order as scheduled or when necessary, to create a quality offering for customers while controlling costs
❑ Ensure that the store is properly maintained (repaired, cleaned, orderly, etc.)
❑ Ensure that store facilities and equipment are maintained
❑ Respond to emergencies in the store, operational or staffing, at any time of operation
❑ Maintain safe combination, alarm code and store key, regulate use of same by assigned staff members
❑ Determine coffees and teas to serve
❑ Voice major store needs to the Owner/Franchisee
❑ Oversee renovation or development projects, as assigned
❑ Ensure that vendors complete work according to scheduled contracts
❑ Prepare daily bank deposits and weekly deposit forms
Problem Solving:
❑ Listen to employee work-related statements, concerns, or ideas and aid in correcting, alleviating, or developing those ideas
❑ To the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the Owner/Franchisee, a solution or possible solution is included in the presentation
Compensation based on experience
PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ’s Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.
PJ’s Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee. PJ’s Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.
