About this role
Outbound Operations Coordinator
Pixi Inc. – Los Angeles, California (On-site)
Our Company
Pixi was created in 1999 and launched in our Flagship Boutique in Soho, London. Pixi has a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant ‘’just had a good night sleep’’ look. Passionate about skincare, Petra creates innovative formulations that are infused with botanicals and beneficial ingredients. Petra has a real-world experience as a busy working mother of four; therefore, Pixi is truly about multi-tasking, flaw fixing youth – enhancing products for people on the go. Pixi’s mission is the same now as it was on the first day the Pixi boutique opened; to simply bring out the best in everyone - to make everyone look like themselves, only better! Flawless in few fuss-free minutes – that is what Pixi is about!
The Role
We are looking for an experienced and skilled Outbound Operations Coordinator to assist in the management of outbound flow to our customers, ensuring effective and efficient throughput in the warehouse and on-time delivery to our customers. This individual will be responsible for: sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on-time delivery, updates to the sales team on order status and generation of shipping documents for example, commercial invoices and packing lists. Having strong communication and organizational skills are essential for success within this role.
Key Job Responsibilities:
- Communicating customer shipping orders to warehouses.
- Ensuring SO’s are committed in company portal and logged by warehouses.
- Ensuring prompt delivery/collection of shipments through fluid follow-up measures.
- Tracking shipments to meet customer delivery requirements.
- Preparing documents, packing lists, commercial invoices and shipping instructions.
- Updating new shipping manuals and ensuring compliance to established requirements.
- Reconciling inventory weekly within the system and investigation of miss-alignment.
- Responding to sales team questions and enquiries feeding back on status of deliveries.
- Assisting with chargebacks and customer claim investigations, managing the log and keeping the Finance team updated.
- Performing ops administrative tasks required to manage key accounts.
- Preparing reports for Senior Management, when appropriate.
- Assisting with special events, send outs, bundle formations and all other Pixi Ltd company initiatives.
- Additional duties as assigned.
Essential Skills Required:
- Proven experience in a Logistics role.
- Must have an eye for detail, superb organizational skills and administrative abilities.
- Must have excellent communication skills.
- Must have excellent Excel and Microsoft Office skills.
- Must have a willingness to learn and have a positive team player attitude.
- Previous experience in the Beauty and skincare sector preferable.
Other facts
About Pixi Beauty
Pixi is an international beauty brand renowned for its natural, skin-loving, youth-enhancing, multi-tasking colour and skincare products, including the iconic and award-winning Glow Tonic.
Founded by makeup artist and beauty industry veteran, Petra Strand, the company launched over 20 years ago in its first flagship boutique in Soho, London. Petra sought to create easy-to-use products with beneficial botanicals, beautiful textures and flawless finishes. She wanted everyone to experience luxurious products at an accessible price point. Her mission today remains the same: simply to bring out the natural beauty in everyone – to make people look like themselves, only better. Flawless in a few fuss-free minutes – that's what Pixi is all about!
With offices in Los Angeles, London and Singapore, Pixi has grown to become an established and globally recognized beauty brand that is still independent and family-owned. The brand has two flagship boutiques in London and Los Angeles, and is currently available online and in select retail stores in over 50 countries.
What you'll do
- The Outbound Operations Coordinator will manage outbound flow to customers, ensuring effective throughput in the warehouse and on-time delivery. Responsibilities include communicating shipping orders, tracking shipments, preparing shipping documents, and assisting with customer inquiries.
Ready to join Pixi Beauty?
Take the next step in your career journey