About this role
Riverview Village Senior Living is currently seeking a Community Liaison to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community.
We are guided by our CAPLICO Core Values:
Celebration
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Customer Second (Employee First!)
Ownership
If these core values resonate deeply with your own moral compass and you meet the requirements below, then you should apply.
About the Opportunity
Successfully leads the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families and identifies individual candidate’s needs. Develops and maintains productive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks and trends resident movements, is the central point of contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.
Critical Success Factors
Superior communication skills with the ability to effectively communicate in English, both orally and in writing.
Ability to communicate a clear vision of the community and its services.
Dependable and punctual with a professional, competent demeanor.
Knowledge of the physiology and psychology of the older person.
Recognizes common signs/symptoms of dementia.
Demonstrates strong customer service skills and telephone marketing skills.
Adaptable, flexible and focused on meeting the needs of prospective residents and their families.
Demonstrate team and business partner skills.
Preferred Qualifications
Degree in marketing or human services field preferred.
Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.
Proven track record of marketing/sales results.
An outgoing personality, superior communication skills and strong customer service orientation required.
Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.
Must possess a clean driving record and valid state issued driver’s license.
Local travel required.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
Other facts
About Pinnacle Senior Living
At Pennant, we are driven by a simple truth: exceptional care begins with exceptional leadership. We understand that local leaders are the heartbeat of local care, and empowering them is the key to delivering personalized, Life-Changing Service in every community we serve.
Our affiliates provide a full continuum of healthcare services, including home health, hospice, home care, assisted living, independent living and senior living, each tailored to meet the unique needs of the individuals and families who entrust us with their care. From the comfort of home to supportive communities, we strive to enhance lives with clinical excellence and compassionate attention.
What sets Pennant apart is our unwavering focus on leadership development. We invest deeply in cultivating leaders at every level, equipping them with the tools, training, and resources to thrive. Pennant Services also serves as a resource hub for our affiliates, offering centralized support in areas such as clinical expertise, compliance, operations, and professional development. By empowering our local leaders with the resources they need, we ensure their success translates into exceptional care at the local level.
At Pennant, we know that the strength of our organization lies in the passion and dedication of our people. Whether serving on the frontlines or supporting behind the scenes, every team member shares a commitment to providing Life-Changing Service through meaningful, compassionate, individualized care. Together, we are building a legacy of trust, innovation, and excellence in healthcare—one community at a time.
What you'll do
- The Family Advisor will lead the resident recruitment process by building relationships with prospects and their families while managing the admission and assessment process. They will also develop marketing strategies and maintain occupancy levels.
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