Network Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Network Services Technician is responsible for managing Pinnacle Live’s venue-based networking products and services including network configuration and maintenance, as well as all networking-related customer service inquiries. While prioritizing networking responsibilities, the Network Services Technician will participate in all floor activities including sets, strikes and all other AV activities.

Essential Functions

• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
• Troubleshoot and assist client with networking and AV equipment, including client laptops
• Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
• Participate in the maintenance of in-house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations onsite visits, conference calls, etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Company’s business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with client and obtain client’s signature on invoice(s) as needed.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• One to Two (1-2) years’ exposure to audio visual and/or hospitality industry preferred
• General computer proficiency and willingness to learn new platforms

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
• Strong technical aptitude
• Strong understanding of layer 2 & 3 TCP/IP networking principles
• Knowledge of layer 2 VLANs, including set-up and configuration
• Demonstrated knowledge of virtual private networks (VPN)
• Must have a working knowledge of a variety of computer software programs
• Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• sit at a desk
• stand or walk for long periods, including up and down stairs
• consistently bend and stoop
• Use hands to hold, handle, or feel
• reach with hands and arms
• talk, hear and communicate.
• lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.