JOB DESCRIPTION

Employer                                                                 Department

Pinnacle Bank                                              Retail

Job title                                                                Exemption status          

Teller                                                       Non-Exempt           

Supervised by

Retail Service Manager / Branch Manager

Job Summary

The teller is a primary contact for most customers who enter the bank.  How the teller interacts with customers will, to a significant degree, determine the image of the bank.  The teller is responsible for demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions.  The Teller is also responsible for demonstrating an accurate knowledge of the bank’s products and services.  The Teller will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in action, words and deeds.

Skills, Knowledge, Talents

Education

High School graduate with equivalent work and skill experience.

Prior Experience

One year prior work experience in the same or related position.

Required Skills and Knowledge

Must have a basic knowledge of the bank's products and services.

Must have a willingness to serve.

Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.

Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).

Project a professional image by adhering to guidelines in the employee handbook.

Must be able to collect, research, and analyze information skillfully.

Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.

Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.

Must be able to identify and interpret trends in financial data.

Must have a working knowledge of compliance guidelines for the bank and the industry.

Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received.  Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.