SUMMARY:

Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” The primary purpose of this position is to give a welcome and all golf guidelines for play to each guest/group.  The individual will give groups a summary of on course expectations and will be responsible for the overall management of orderly play.  The goal is to provide an elite experience pre-round, on course and post-round for all visitors and guests of the property. 

EDUCATION and/or EXPERIENCE:

High School Diploma or General Education Diploma and a minimum of one year with related experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and direct guests to starting area.
• Inform groups on locations for refreshments and restroom opportunities.
• Record all pre-round group information, walking method, cart numbers, caddie arrangements and tees played.
• Ensure all group caddie needs are secured and confirmed.
• Share all pertinent information with guests prior to starting the round.
• Maintain a visible presence at the first tee and staging area.
• Provide on course support via pace of play monitoring and enforcement.
• Professionally encourage groups to play at the desired pace.
• Communicate group status and solutions if needed in a professional and supportive manner.
• Cross train in other areas when requested by supervisor.
• Interface with guests, employees and caddies on a daily basis.
• Ensure any guest issues and concerns are promptly brought to the attention of supervisors/management.
• Must be aware of surroundings with an understanding of a golf environment.  Must have the ability to see and react to the surroundings including errant golf balls and must understand and follow proper golf etiquette while completing all tasks.

SUPERVISORY RESPONSIBILITIES:

The individual has no supervisory responsibilities.

TEAMWORK:

Working with all members of the golf operation team to ensure that each facet of the operation is functioning properly.  Elevate the guest experience to the highest standard by working with peers on the common goal.

LANGUAGE SKILLS:

Ability to read and interpret documents such as, operating instructions, maintenance instructions, and other procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the company.

MATHEMATICAL SKILLS:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle and/or feel, reach with hands and arms, talk and hear.  The individual must be able to endure extended periods of time standing and walking but is occasionally required to sit.  The individual must regularly be able to lift and/or move, push/pull up to 50 pounds and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include distance vision, color vision, peripheral vision and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the individual is regularly exposed to outside weather conditions.  The individual is occasionally exposed to wet and/or humid conditions, extreme heat and moving mechanical parts.  The noise level in the work environment is usually moderate.

OTHER ACCOUNTABILITIES:

Pinehurst, LLC reserves the right to transfer any Employee Partner from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.