About this role
SUMMARY
The primary purpose of this position is to act as a main communication link for Resort guests, members and employees.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED) and a minimum of three months related experience; or equivalent combination of education and experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive and transfer resort telephone calls externally and internally.
- Communicate messages for guest and arriving guests.
- Assist with outgoing telephone calls whenever necessary.
- Provide dialing instructions, whenever needed.
- Provide general information on the resort address and fax numbers.
- Handle emergency calls efficiently, notifying the proper personnel and recording it properly.
- Monitor fire alarm panel.
- Monitor various radios and pagers
- Responsible for equipment in PBX room
- Read and initial log book daily.
- Take and log Wake-Up calls accurately and give personally within 5 minutes of desired time with the time frame.
- Log incidents, no answer Wake-Ups, and general information daily in log book.
- Run guest message reports nightly and deliver to bell desk and/or front desk and record in log book nightly.
- Know the resorts toll-free numbers for reservations, sales and golf operation and who and what departments are accessible on the toll-free lines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Other facts
About Pinehurst Careers
Our Purpose:
As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.
Pinehurst Resort, located in Village of Pinehurst, NC, is a world class and historic golf destination that also provides premier meeting and event amenities. Best known as The Cradle of American Golf, Pinehurst has hosted more single golf championships than any site in the United States and named as the U.S. Open's First Anchor Site. Pinehurst has served as the host of the U.S. Open in 1999, 2005, 2014 and 2024, with four more major championships scheduled through 2047. The U.S. Women's Open, played here in 2014, returns in 2029.
Opened in 1895 to offer guests a place to gather and enjoy the pine-scented outdoors, today Pinehurst blends the modern luxury of the 2,200-acre property with grand hotels, meeting space to accommodate up to 1,000, championship golf, and an exceptional spa. Easily accessed via Raleigh-Durham Airport (70 miles north), Pinehurst is located in the beautiful Sandhills of North Carolina.
Quick facts:
- 480 upscale guest rooms
- 80,000 sq. ft. of meeting space
- 20 outdoor unique venues to hold gatherings, from the Pavilion at Lake Pinehurst to Glow Golf at night on The Cradle
- 10 golf courses, including famed No. 2, as well as acclaimed designs of No. 4, No. 8, No. 10, and The Cradle short course
- Award-winning Golf Academy
- Mobil Four-Star Spa
- Premier Tennis facility
- Wide variety across 10 restaurants, including fine dining, casual fare, Pinehurst Brewing Co. and more
- Shopping in historic New England-style Village
- Business amenities to suit today’s traveler, including in-house A/V team.
- World Golf Hall of Fame on site
Pinehurst is known for its people, an exceptional staff that does more than cross off a list – they make an event happen, with ease.
At Pinehurst, it’s not just about a meeting. It’s not just about a hotel. It’s about delivering an unforgettable experience.
What you'll do
- The primary responsibility is to act as a main communication link for resort guests, members, and employees. This includes receiving and transferring calls, communicating messages, and handling emergency calls efficiently.
Ready to join Pinehurst Careers?
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