SUMMARY:  

The primary purpose of this position is to receive record, distribute and track all Property Work Orders to the appropriate service crew to ensure timely and complete service is performed to meet the expectations.

EDUCATION and/or EXPERIENCE:

High School Diploma or General Education Degree (GED) required and a minimum of three months related experience; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• This position involves driving a company vehicle and/or company insured vehicle.  A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines.  Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Create and maintain a detailed Work Order Log.
• Record information such as date, time, name, address, article to be repaired, or service to be rendered.
• Prepares written Work Orders and distributes to the appropriate service crew.
• Schedules service call and dispatches crew.
• Determines the priority of Work Orders that are assigned.
• Calls or writes customer to ensure satisfactory performance of service.
• Expedites Work Orders and relays messages and special instructions to mobile crews and other departments.
• Be proficient in Microsoft Excel, Word and PowerPoint.
• Create reports that track time to complete Work Orders, types of repairs and other reports to assist in improving the timeliness and types of Work Orders.
• Reviews group resumes and schedules technician to perform work required.
• Assists with assigning Preventive Maintenance Jobs.
• Assists with answering the phones in the Department.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel. Reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate. This position may require working both indoors and outdoors with varying temperature and weather conditions.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.