About this role
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to perform routine activities related to employee relations, policy and compliance matters.
In this role you will:
- Assign, monitor and investigate team members and guest complaints; escalate when necessary
- Monitor and review background and MVR results; escalate when necessary
- Resolve common team member operational questions and concerns; escalate when necessary
- Collaborate with HRBPs and business leaders to resolve team member and guest issues
- Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Qualifications
- High school diploma or equivalent certificate required
- Bachelor’s degree in business administration, human resources management, employee relations or related field preferred
- Minimum one (1) year experience in human resources related field preferred
- General knowledge of all company policies
- General knowledge of federal and state laws concerning labor relations
- Intermediate Microsoft Office skills
- Strong organizational skills with attention to detail
- Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
- Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
- Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
- Demonstrate integrity and ethical behavior including but not limited to confidentiality
- Able to work evenings, weekends and odd hours as needed
Additional Information
• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
Other facts
About Pilot Company
Company Overview
Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day.
History
Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001.
Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.
Culture
Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.
What you'll do
- The role involves performing routine activities related to employee relations, including monitoring and investigating complaints. It also requires collaboration with HR and business leaders to resolve issues and compile documentation for compliance matters.
Ready to join Pilot Company?
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